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Dell Chromebook 11 CB1C13 Troubleshooting

This troubleshooting page will help you diagnose problems with the Dell Chromebook 11 CB1C13

Computer Won't Hold A Charge

The computer will not turn on or show any signs of powering on hold a charge

Broken Charging Cable

A faulty charging cable prevents the Dell Chromebook CB1C13 battery from receiving sufficient charge to power up. A malfunctioning charging cable also has a substantial risk of overheating the battery. A new charging cable can be found at any dell vendor or online electronics store.

Faulty Battery

The laptop will no longer stay turned on while unplugged despite being charged for a reasonable amount of time. This is usually the result of of an old or defective battery. In this case, replacement of the battery is necessary.

Keyboard Not Working

The keys on the keyboard are missing, not working or broken.

Keys Stuck In Place

When trying to type, a key may feel stiff or possibly stick down to the keyboard. This may be due to dust and debris getting caught underneath the keys. The first course of action would be to take a can of pressurized air and use it to clear any substance in the way. If the problem still persists, it may be necessary to open up the keyboard, and clean the parts of the keys individually. If it seems that a part inside the key might be broken, a replacement may be needed. Here is a guide that can show you step by step how to accomplish this Dell Chromebook 11 CB1C13 Letter & Number Key Replacement

Faulty Keyboard

If the entire keyboard fails to respond, try replacing it with this guide. Dell Chromebook 11 CB1C13 Repair

Laptop Won't Open/Close Properly

Upper part of the laptop will no longer move easily, or will no longer stay in place when opened or closed.

Broken Hinges

This may be caused by either the screws of the laptop’s hinges being too tight or too loose, or the hinges themselves being broken. It is also a possibility that the screw might be missing entirely. With any case, proper maintenance and replacement might be required. Both of which can be seen in the following guide.

Broken Case

The case itself is cracked or bent preventing the laptop from closing or opening properly. If this is the problem a new case must be put in for the laptop to close and open properly.

Computer Overheating

Back panel of the computer temperature is too high

Fan Needs Cleaning

Back fan is spinning at a irregular speed,which prevents cooling of the hardware. If the fan is spinning at a slow rate, remove it from the computer and clean any covering debris with a air duster and cotton swab.

Fan Is Broken

Back fan is not spinning, it is not able to receive power from the battery in order to spin and cool the hardware. Remove the fan and replace it with a new functioning fan from a dell vendor.

Display Not Working

The screen will not display any information.

Faulty Screen

To diagnose your screen start by turning the computer off. Press and hold the D key while pressing the power button. This will start the Laptop LCD BIST. The screen will display multiple flashing colors. Look for lines, distortion, or any other video issues you have observed. The laptop will restart when the test is finished. This can be accomplished by following this guide Dell Chromebook 11 CB1C13 LCD Hinged Assembly Replacement

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