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Power will not turn on when running on the battery
The battery is connected, but the speaker will not turn on.
Battery Protection Mode
The Bose SoundLink Color goes into a battery protection mode if it has not been used for fourteen days or more, in order to preserve the battery. To remedy this, connect the speaker to A/C power mode in order to reactivate the system.
Battery is not charged
Make sure the battery is fully charged and plugged into a working outlet before removing it from the A/C source. This will ensure the battery has an adequate charge to function.
It's recommended to use the power supply originally shipped with the speaker for better charging functionality.
Bad battery
It could just be that you have a bad battery and may need to replace it. You can access Bose SoundLink Color Battery Replacement Guide where you will receive step by step instructions to replace the battery.
Speaker indicates a connection, but there is no audio
Speaker and device show a Bluetooth connection, but there is no audio playing.
Volume Low or Muted
If there is no audio playing through the speaker, the volume on the speaker or device may be too low due to manual or automatic volume change. Check the speaker's volume setting and adjust accordingly. If there is still no audio, check to see if the device's audio is low or muted.
Device Not Connected Properly
There may not be any audio playing because the device isn't paired correctly. Check to see if the speaker and the device are correctly paired via Bluetooth connection.
Bluetooth Has Trouble Connecting
The speaker and the device will not pair correctly.
Software needs an update and/or reset
First, check to see if the speaker is running the latest software version. Go to: Bose Software Update Center to check if your speaker is up to date.
Second, if the speaker is up to date, preform a reset on the speaker and the device.
Third, make sure you are connecting to the correct device in the Bluetooth menu.
Device is Out of Range
The speaker's Bluetooth has a limited range. When attempting to pair the device, make sure that it is within a 6 ft range of the speaker, and not in any pockets.
Too Many Devices Paired with the Audio Device
If there are many devices paired with the audio device, try to remove the other paired devices. The audio device may be attempting to pair with a different device.
When attempting to pair the speaker and the audio device, make sure to select the speaker in the audio device's Bluetooth menu. Be sure that the connection is confirmed.
Bluetooth is not Turned On
Be certain that the Bluetooth device is turned on or enabled. To ensure that the speaker is discoverable, press the Bluetooth button until the indicator blinks blue.
Speaker sound distorted / muffled
The sound quality of the speaker isn't good.
Wi-Fi Connection
Try disabling the Wi-Fi on your device and closing any nonessential apps running in the background, and then try testing the sound quality.
Faulty Auxiliary cord
If the issue persists when using the auxiliary cord, the issue may be with the auxiliary cable. Make sure that you are using a 3.5 mm cord.
Volume Distortion
If the sound is distorted, try lowering the volume on your device and raising it on the speaker.
If the problem persists, you may need to replace one or more of your speakers.
You can access Bose SoundLink Color Speaker Replacement where you will receive step by step instructions to replace the speakers.
Equipe
Eastern Washington University, Team 1-4, Giguere Spring 2016 Membro de Eastern Washington University, Team 1-4, Giguere Spring 2016
EWU-GIGUERE-S16S1G4
Membros da 5
Autoria de 15 guias
31 comentários
If nothing helps, try this:
- Plug soundlink in to wall charger
- Hold down the play/pause button for 15 seconds.
- Then, BEFORE releasing the play/pause button, unplug the charge cord from the unit.
- Release the button,
- Plug the unit back into the wall charger.
- Press the power button, and your unit should power on.
Jonas - Responder
This worked!! What was wrong with the speaker?
Stephen Pruett -
Awesome! That manual reset worked perfectly! Thanks!
jtimm -
This worked!!!!
Lupe Lopez -
Thank you. Mine had all the symptoms of a bad battery not holding a charge anymore. Doing the manual reset proved that wrong. I would have found out the battery was fine when testing it after removing it from the unit, which would’ve meant a lot of wasted time. :)
Themicles -
Had a “no sound” issue, myself. I held down the play button for around 15 seconds, and Sound Bar went back to normal. Thank you and Merry Christmas.
lanemls -
Thanks Jonás! This worked marvelously!
pascaldiaz_duran -
Jonas, I’ ve been using my Bose Sound link speaker with a problem. but recently, if I let the battery run down till it’s totally drained. the speaker won’t react to the wall charger when I try to charge it. I just tried this trick of holding down the play/pause button for 15 seconds & “BINGO” !! it’s started to charge. Great. great suggestion !! thanks!!!
Ramon Rodriguez -
This did not work :(
Bryan Jay Esponilla -
Thanks Jonas! Worked for me too!
rhoncoop - Responder
Still not working !
I'm afraid nothing works I tried to do everything in different websites but the device isn't responding
Amr Salah - Responder
Need help!!!
Amr Salah - Responder
Why my bose soundlink can not to be turned on, but it works when it carged. When i unplugh my speaker doesn't on. Need rhe troubleshoot thanks
Turmuzi - Responder
Mine is stuck in aux and when I hit pause/play it plays a demo how do I get it out of this mode and play my music
Dominic figueroa - Responder
Hello. I keep pushing the bluetooth button on my bose sound link colour, but nothing happens, no blinking light! Did a software update, battery is fully charged. What could be the problem? PS I have a MacBook Pro. Device does not show and is not found either.
Karin Verhaest - Responder
I have the same problem. No one seems to have an answer. This thing didn't last very long before the battery crapped out (has to be plugged in to use) and now the Bluetooth light won't come on at all… Thought Bose was a reliable brand, but this thing is garbage.
Jeryd Smith -
What does blue blinking light mean?
Caryl Sellers - Responder
device bluetooh scaning
EDUARD -
Mine is the volme buttons.. The turn up button seems to be stuck or broke and i don't know how to turn it up anymore since the phone is already all the away up
Ally lee - Responder
Volume seems to be gradually decreasing.
Once I was afraid that the neighbors would hear…now I can't really hear it from the next room.
Anthony Koeninger - Responder
PLANNED OBSOLESCENCE!!
Fix it, BOSE…
Anthony Koeninger - Responder
I could adjust the volume with my iPhone. For some reason now I can’t.
craigrogersjay - Responder
Bose has a major problem. So bad, it makes me want to not recommend it. Almost every time I would like to use it, I can get it to pair and say that it is connected, but never get any sound. The few times that I have gotten it to work, I don’t know what I did to make it happen.
When working - it sounds great! But you get so upset trying to make it work you want to just toss it in the trash. I have been on line a hundred times trying to solve this problem. Nothing works.
Paul Wilkinson - Responder
Omg it worked!! I’ve spent the better part of an hour trying to get this working, thank you so much for posting this!!
april germono - Responder
The one I have seems to have a loose connection - I suspect that the USB socket has a broken solder joint. Since it is the High Command’s property I have sought permission to open it up and have a look. Meanwhile if I get it to connect and don’t move it at all it is charging and managed to do a software update. If I open it up, do I need to desolder the speakers to get to the other side of the circuit board or will it come out with the speakers attached?
Christopher - Responder
mine won’t turn on. when i charge it, it will charge for a few seconds then the light will turn Yellow... how do i resolve thi???
eunice dandan-campos - Responder
worked great
NINA BLUE - Responder
My speakers battery indicator is flashing red, has anyone else experienced this?
Lisa May - Responder
worked!!! thank you
Carrie Hodges - Responder
My Bose Color II shows connected on my iphones bluetooth settings, but won't play any audio. Help. Tried pressing the power button for 10seconds (reset). Still not working... whats odd is it's showing another decice with the same exact name but with a "LE" on the first.
Aldo Elmer Doblas - Responder
THANK YOU! After going through the Bose troubleshooting guide and getting nowhere, I contacted Bose for technical support through chat. After asking me if my wall outlet worked (as if I hadn't made sure of that), I was told I'd have to send it in for repair at a cost of $55. The chat consultant refused to walk me through a reset of any kind because I stated it did not play a tone when I pushed the power button. I found your directions, held the multi use button for 15 seconds, unplugged it, let go of the button, plugged it back in and pushed the power button. It played it's tone and said "battery low." I seem to be back to charging. Thanks to you! No thanks to Bose. Disappointing, I thought they had better customer service than that.
Christine S - Responder