The shredder does not work at all.
Faulty Power Sources
Ensure the unit is plugged in and the outlet is in good working order.
Overheating with extended use: The unit will automatically shut off if the shredder has shredded continuously beyond the maximum running time and overheated. If this happens, switch the shredder Off for 15 minutes or longer before resuming regular operation.
Not Inserting through the Center
The activation sensor of the shredder is located near the center of the feed slot. Be sure to feed directly into the center area to activate the machine (especially applies to smaller pieces of paper or credit cards)
The shredder runs in “Rev (Reverse)” mode but not in “Auto (On)” mode
No Paper in Shredder
While in “Auto” mode, the motor will not start running until the paper is inserted into the feed slot. Set the unit to “Auto” and insert paper to shred. The sensor that activates the shredder in Auto mode is located directly in the center of the slot. If the piece you inserts is narrow, it may not activate the optical sensor.
Blocked by Paper
It is also possible that the feed slot has become blocked with paper. Insert an index card or any rigid sheet of cardstock (old greeting card or folded file folder) directly in the center of the feed slot while applying force to help push the jammed paper through. This will usually clear any paper blockage.
How to clear a paper jam in the shredder
Switch the shredder over into Reverse (REV) mode. While in Reverse, the shredder will back up and loosen the jammed paper. You may need to tug and remove several sheets to effectively clear the machine. When jammed paper is loosened or removed, switch back to the Auto-On mode to continue shredding. Repeat steps if needed.
Use Shredder or Vegetable Oil
With stubborn situations where the reverse function does not help, you may loosen the jammed paper with shredder oil (cooking oil is acceptable, nothing aerosol). Start by drizzling oil into the feed slot where the paper is jammed.
Let it soak for about 30 minutes to completely saturate. Return the shredder back to Auto-On mode. An index card or a rigid sheet of cardstock (old greeting card or folded file folder) can be fed into the shredder to help push the jammed paper through.
The shredder constantly runs while in “Auto (On)” mode.
Activation Sensor blocked with paper
It is possible that the activation sensor, which starts the shredder, has become blocked with paper. Insert an index card or any rigid sheet of cardstock (old greeting card or folded file folder), directly in the center of the feed slot, while applying force to help push the jammed paper through. This will usually clear any paper blocking the activation sensor and feed entry.
Activation Sensor blocked with Dust, Debris, or Oil
The activation sensor is triggered by dust, debris, or oil. A cotton swab may be used to clean the sensor. DO NOT USE CANNED AIR. The activation sensor of the shredder is located around the center of the feed entry.