Here is the problem. FYI: don't trust the error messasges. The door latch was not the problem. Here is the laundry list of the problems with the washer - inner & outer drums need replacement - bearings and support need replacement - control panel need replacement -* technician highly recommended using HE base detergent. Thanks all for your help!!
Thanks for all your help. Moral of the story - don't trust the error messages. Had a technician come out and the door latch was fine. Here is the laundry list of what was wrong this washer - inner & outer drums needed replacement - bearings and suppport pulley needed replacement - control needed replacement - *HE detergent highly recommneded by technician.