Mark

I had the same problem with this printer. With this fix, it went from failing every time to picking up every time. There's no need to disassemble anything. Just remove the toner cartridge and the manual feed platform. Put a small amount of isopropyl alcohol on a Q-Tip and gently rub the first 2cm of the pickup roller sponge from side to side. Rotate the Q-Tip as you do, and you'll see it's picking up residue from the sponge. Use the other end of the Q-Tip to help dry away the alcohol, and to remove more residue. If the roller sponge is quite dirty, you may want to repeat this process. When done, move on to the next 2cm further around the roller, overlapping what you've already done. You won't be able to get to the back of the roller without disassembly, but that's not something I wanted to start doing. How did it get dirty? I imagine it's because it picks up toner when you are printing something double-sided. If you only ever did single-sided printing, the roller sponge touches only clean paper, but it...

You could cover the battery socket with a small piece of tape to make sure that it doesn’t accidentally re-connect. It’s not likely to, but I liked the peace of mind.

You could stick the suction cup back on, near the right side of the phone, with the blue hook oriented in such a way that it becomes a stand for the screen. That way it won’t open much more than 90 degrees, and leaves both your hands free.

We were initially disappointed when the test power-on failed. I tried reconnecting the battery, but it felt no different than the first time. Luckily, one of us thought of recharging the new battery, which proved to be the problem.

After a 10 minute charge, the phone powered up normally. We tested the screen and audio, and were happy to see it working. There’s a chance that your new battery might be out of power also.

It was OK to re-connect the battery temporarily rather than slicing holes in the plastic. Just be sure to disconnect it again before reconnecting the display.

Also, I lined up what I thought was the bottom correctly, only to have the top fall short. Looking back, I should have put the plastic sheet entirely within the phone, and not have it overlapping the edge. With an extra pair of hands, we were able to fix the top edge somewhat, but I had placed the plastic about 1mm too low.

An earlier comment said to re-apply the suction cup to the right side of the display so that it acts as a stand when the phone is partially opened. That’s a great idea, and helps a lot for this step and the next.

The top screw in the step was much longer than 1.2mm. It has the same head as the 1.2mm, but different than the 2.4mm. It’s good to keep track of where they came from.

All are so small that I thought I’d lost one, when it was still sitting in the phone.

This is a difficult step. Fortunately, I had another suction cup from an earlier repair available, so I applied one to each side of the phone. After warming with a hair dryer, I was able to pull the two suction cups far enough away that another person could easily insert the spudger.

The third hand was essential.