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if you are having an issue with the mute function, where you slightly press on the face plate and it flip flops between mute and unmute,if your mute button is not visualy damaged it may be just a loose connector. Check ribbon connector 5 after step 3. If it was loose secure it and reconect and close the Phone. this should solve your issue. Connector 5 is the conection for the mute button as well as the volume control buttons.