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What to do if your iPhone 6 or 6 Plus won't respond to touch

O que você precisa

  1. What to do if your iPhone 6 or 6 Plus won't respond to touch, Check for bars: passo 1, imagem 1 %32
    • In gambling, three bars are considered to be a sign you've won. Not in this case. If your phone shows a white bar across the top of the screen it's a sure sign you've got Touch Disease. Take it to a repair shop where they can fix the broken solder.

    • It is possible to bend the phone back into place to restore touch functionality, however this solution is only temporary and the real issue will resurface, perhaps at a more inopportune time. Think of it like running on a spare tire, you shouldn't use a bandaid for long.

  2. What to do if your iPhone 6 or 6 Plus won't respond to touch, Check for bending: passo 2, imagem 1 %32
    • If you're prone to putting your phone in your pocket when you sit down it may have gradually changed it's shape to develop a slight curve. This curve can be causing the touch issues.

    • A bend in your phone, slight or more pronounced like in this picture, along with intermittent touch issues can be indicative of "Touch Disesase" even if you don't have the telltale bar as mentioned in Step 1.

  3. What to do if your iPhone 6 or 6 Plus won't respond to touch, Try a replacement screen: passo 3, imagem 1 %32
    • If you've got a cracked screen and faulty touch issues, or recently dropped the phone, your first step should be to check with a replacement screen installation. Use an iFixit Guide to learn how to install the screen, and see if a replacement fixes the problem.

    • Even if your screen isn't cracked, the issue could still be related to a damaged screen that just needs to be replaced.

    • Similarly, if a replacement screen solves the problem it may resurface down the line after a few hours or days. This is less likely a defective screen and more likely an issue with "Touch Disease" affecting your phone.

Conclusão

If you see bars, or a bend, check out a repair shop to ensure your solder on your device isn't weakening.

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Matt Zieminski

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16 comentários

"...you've got Touch Disease. Take it to a repair shop."

...and have them do what?

William Totman - Responder

Hey that's a good point! A repair shop can generally fix this by fixing the solder, the point of failure in these devices. It won't necessarily protect it forever from having the same issue but it will restore functionality for the foreseeable future. I'll update the guide to detail that!

Matt Zieminski -

Which chip exactly are they soldering?

Nemesio Diego - Responder

One or both of these https://instagram.com/p/BCq2pPQitTN/

U2401 and U2402

Trent -

90% of the time we replace the Meson Touch IC on the iphone 6 plus and that resolves the issue. https://www.instagram.com/p/BL1HCQTg2rk/...

Wires Computing - Responder

The close proximity of cumulus and Meson to each other means that by replacing one you are always reflowing the other. Reflowing these is not a long term solution because the exposed pads on the bad joints oxidize which doesn't allow a good joint to form. It may leave your shop working, but will easily fail again. You should always replace both.

Also, I've found that the "grey bars" can often be intermittently fixed by applying pressure directly to cumulus which would indicate that it is the source of the fault.

shaffermarka -

Thanks my friend.. & clear explanation

AbdelHadi - Responder

iphone 6 light jamper

doctormobileizeh - Responder

It might be a good idea to put up a link to the ifixit.org article regarding touch disease. The article explains in a good amount of detail with out being over technical for the do it yourself-er or novice. It seems that there are repair techs that are installing a metal shield over the 2 chips that act as reinforcement. It was tested and seems to be more durable than the oem design. It would be nice if we could reinforce the aluminum frame so the "Bendgate" problem doesn't occur.

Kari - Responder

Great idea! I'll update the guide now to include a link to that article.

Matt Zieminski -

Or you can put a piece of electrical tape between the IC and the sticker that covers it.

Jasmine - Responder

So if this is a known issue with the Iphone 6, why is Apple not fixing it? I have only had my phone for a few months.

joannesafi - Responder

I can only speculate as to why Apple won't acknowledge the issue. They have a history of ignoring or avoiding a problem until things get to a breaking point, however.

Matt Zieminski -

I had this issue with my iphone 6.

I replaced the screen but issues persisted, however I noticed that when I was installing the screen worked perfectly (i tested before re-assembling).

After assembly issue was intermittent but mainly not working. Some random twisting of phone would get rouch to work again but not for long.

I opened up again and removed the plate which protected the connectors from screen ribbon cables, phone worked perfectly! I figured this plate must have something to do with issue; rather than removing completely I just removed the central screw. (there are 5 in total).

https://imgur.com/4iXxPHD

Still working great after 24hrs…

ed jones - Responder

I had this issue with one of my relative’s phone. She dropped the phone, ever since the phone needs to be twisted once a while to be able working fine. She decided to replace it with the new screen but turn out become not working at all. The repair guys told her that the ic chip needs to be fixed and it will cost her $80. I checked on the youtube and found this tricks. He used the used sim card to place under the plate…moreover, I don’t have to spend money at all to buy the kits. https://www.youtube.com/watch?v=Bk76ED87....

VIOLLA….. working great ever since. I highly recommended using that trick if your phone has the same issue.

Ethan Hawk - Responder

I’m also now dealing with this problem, asked someone to hold my phone, and she had it in her back pocket when she went to sit down. I stopped her in mid-sit but it was too late. I never had any issues with the touch screen before, now it’s toast.

Mike Storck - Responder

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