Rep: 13
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when anyone answers the door cam and speaks it does not sound great
it either sounds robotic or scratchy why is this
there is no issue with the network as we are one 180mbps so why is this occurring
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hi @matt99712
Could be a faulty speaker or speaker connection (dry solder joint?) in the door bell.
Here's the ifixit Ring Video Doorbell Speakers Replacement that will help you to check.
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not sure if am able to access the door camera as I have never accessed the internals before
The link in my answer above shows how to access the speaker components.
Here's the complete ifixit Ring Video Doorbell repair guide
@jayeff THEY ARE OUT OF WARRANTY BUT I HAVE NEVER DONE IT BEFORE EVEN WITH THE GUIDE SO I MAY MAKE A MISTAKE AND MAKE IT WORSE BUT I WILL TRY IT THOUGH
Every has had to do it for the first time.
Just take your time.
If you have a problem during the disassembly etc, stop and think about it first before proceeding. Do not rush as this is when problems (introduced by you) can happen.
It might not be the speaker but you have to start looking somewhere and that it where the audio comes out from
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