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Released: 2014 Includes: Intel 4th Gen Core i3/i5/i7

Please I need help all my porte usb and ps/2 doesn't work nd ps

When I enter the keyboard in the USB port, the keyboard does not work for me and does not light up and also with ps/2 port

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I don't see a PS/2 port on this computer. If the KBD does not show power on any port, then there is a common 5V feed to those ports that is missing.

It may be that the 5V is entirely missing in, which case it is a PSU issue. There are many observations that would indicate that, but you have not posted any of that so...............what do you want?

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Thanks for your reply.

Just to clarify, when I turn on the computer, it powers on normally — the fans spin, and everything seems to work fine.

I took it to a technician who tested the power supply, and he confirmed that the PSU is sending 5V to the USB ports and 5V to the PS/2 port, so power is being delivered correctly.

What do you think could be the issue in this case?

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