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This phone was announced in September 2019 and released in October 2019. It was shipped with Android 9.0 and ColorOS 6.1. It was available in the colors, Mirror Black and Dazzling White.

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My phone's doesn't work without charging

My phone doesn't work without a charging cable it's stuck on display screen without charging and every single time if i have to use phone i have to use a charging cable and then it turns on like it's on direct mode don't work without any power supply

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Hi!

Sounds like the battery just died... Did you tried to replace it? I would do this first and see what happens.

The phone is also completely up to date, right?

Here is a video for how to do it: https://www.youtube.com/watch?v=wCkQ3um_...

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@dan0 I bet you are 100%right with that. Can you tell/show them how to do the replacement? Maybe you have a link that you can provide with your answer. That’ll be really helpful for the OP.

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Hey! Updated my answer now with a video guide. Sorry!

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