Cabrio - will not wash - only rinse or spin
Hi all... I've reset my washer to factory settings by turning the dial counterclockwise and then 3 turns clockwise, 1 turn clockwise, 1 turn counterclockwise, and one last turn clockwise. All the lights lights up which YouTube videos suggest t then turn the dial to Wash and press Start. That has worked in the past but no longer. I now hear but don't see water under the agitator as I manually move the agitator around. I've watched many YT videos and tried to contact Whirlpool without success. I very much appreciate your suggestions. Thank you.
It's about 10 years old.