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6th generation of Motorola's Moto G line. This phone was released in 2018 and features a glass back that is easier to remove than Samsung phones. Model numbers are XT1925-4, XT1925-5, XT1925-6, XT1925-12 and XT1925DL.

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Phone doesn't charge past 3 percent

I just changed the battery on my moto g6, but the new battery wasn't charging for some reasons. The only damage I could have done to the phone was when I was taking it apart, I slightly touched apart of the motherboard with some tweezers, and I carefully cleaned the motherboard with some 91% isopropyl alcohol and a small brush. I have tried using different cables and charging bricks, but it only charges to three percent when turned off, but not when turned on. The phone doesn't show that it is receiving power, but it does keep the charge for longer when plugged in. Don't know what else to do.

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Put the old one back, if it s the same, seek repair. If the old one charges try a new battery, you may have damaged the phone and or battery when touching the board with the tweezers.

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I did that, and it didn't charge, I also inspected the board and there wasn't any damage, it had been acting up with the charging by showing that power was going in when it was off but it wouldn't charge before the attempted fix, I just helped it fail. It really sucks, but it was time to buy a new phone anyway. I'll keep this one and try to fix it later, but I dont want to spend a lot of money on this phone when I wanted to buy a new one anyway. If there is something else I can do without spending more then 20$, then I'll try it.


@wasattempting There are other things to try, researching it, back in a while. Additional: I found one reddit post where a phone with similar symptoms was fixed by resetting the battery "press and hold the power button for 5 minutes" found elsewhere "5 to7 seconds" which I found multiple times, so 5 minutes is probably incorrect. If it then charges, leave it to charge to 100% and an additional hour (per motorola's support page)

Also, try a soft reset and wiping the cache.

I also found 2 web pages where the charging issue was. 'Fixed' by soldering jumper wires, the pages both used different jumpers, I do not know which one would be best to try and what if any functionality might be lost. So am not advising you to try that. Im still looking and if I find a reference that explains that to my satisfaction I'll add that here. Other things to try: start in safe mode and see if it charges. I assume you also checked the charge port is free of lint, etc. or bent pins. If you find a bent pin carefully and gently try to straighten it with a non-conductive tool. Or perhaps tweezers with battery out. And you can try cleaning the contacts with alcohol /q-tip. Also see if an update is available, if so install it. Still looking. A hard reset (factory reset) might do it. Make sure you know your account and password before you do that so you don't end up locked out. And do a backup first, hard reset deletes your data. The hard reset is the last resort as far as software solutions. Still checking on those jumper possibilities. If any of those fixes work please advise so 1. I'll quit looking and 2 anyone else with the same problem can see what helped you. If you need help on how to do all those resets and cache clearing and for advice on battery life this page will help. Also: I've found this jumper solution on 3 sites, unfortunately none with an English explanation, it apparently works, but can't vouch for that. Be aware that it is a difficult repair requiring soldering of very small parts. If you try it and it works consider making a guide, or warning not to try it if it doesn't I couldn't find anything on it in a language I speak. The only other advice I found you have already tried. Hopefully something here will help.


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