So as soon as my phone is plugged in it displays the charging animation however when I disconnect the charger the screen goes blank immediately without showing the battery low animation. Intermittently it comes on but is stuck in a bootloop.
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Rep: 187
5
1
I have found that bootlooping issues that occur only when plugged in may be caused by a battery issue (disconnected or connection issue).
Has the battery ever been replaced before? For example, I had a phone (iPhone Xs) with a previous battery replacement brought to me for a similar complaint after the customer had dropped it. When plugged in, the phone would either display the charging symbol, or would bootloop. In this case, a battery replacement solved this issue.
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Rep: 465
8
1
Try cleaning out the charging port and if that doesn’t fix it replace the charging port
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