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The Sony Handycam FDR-AX33 is a palm sized camcorder that combines 4K video with video stabilization. It was released in March 2015, and was the first camcorder to introduce the new Balanced Optical SteadyShot (BOSS).

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C62:11 error then stabilization and zoom won't work

When I’m recording soccer games for my son, sometimes it works fine, other times I’m having an issue where an error code c62:11 blinks on screen. Then I cannot use the Zoom button to zoom in and out of the game, and it looks like the stabilization stops working as well. I also hear a squeaking noise coming from the lens sometimes when I zoom in far. There is also a slight “jump” with the lens when moving side to side, almost like the lens movement is sticking.

I thought about putting some WD40 or lubricant on the edge of the lens frame (not on the actual lens itself) to loosen up whatever is “sticking” inside (gears?). Can anyone help me resolve this issue? Sony’s repair costs are nearly half the price of the camera. No thanks! ANY help is greatly appreciated. Thanks so much in advance.

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I think it could be the flex cable that connects the lens assembly to the main camera. It goes into the lens assembly over quite a sharp angle in its aluminium chassis, and often tears or breaks right at that spot. It could just be beginning to break, which is why the issue is intermittent.

The flex cable you might need to replace is part number LF-2117. If you spot that it's begun to split at the point where it goes into the floating lens assembly, then that's likely your issue. If it is, it's probably a good idea to do some work on the slot in the chassis that it goes through, while you have the broken one removed. The edge on mine was very sharp and rough. The connector is not expensive.

Here's one in the UK:

And here's the disassembly manual:

It's best to print out two copies of the disassembly part of the manual. One to work from and one to tape the screws to in their relevant positions, so you never lose them or put them back in the wrong place. You won't need insane skills to do this. I've done it to mine twice.

There are other possible causes, but i'd check that flex connector first, cus it's very common for it to break in the Sony FDR cameras with the floating gimbal inside.

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I have the same problem, thanks a lot for your answer!


The two links are the same. Please correct the disassembly manual link.


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Shaun Burkowski será eternamente grato(a).
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