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I'm stuck on one screen

I’m stuck on this one screen on my Sony Bravia KDL 40 WE663 which I cannot get out of by pressing any button on my remote. The remote is working apparently. The screen has APPS + CHANNELS + RECORDINGS + MEDIA + SETTINGS + HOME SCREEN. None of these work. Is there a hidden button? I cannot get out by pressing ‘Home’ or ‘Return’. It’s driving me nuts and yes I have switched it off and restarted it. Thanks anybody in advance, James

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First, use a multimeter to make sure that both batteries are at least 1.4V each. If they are, see my answer below.


Hi @jamesrdesign,

Have you tried using the Control buttons on the TV (see p.7) to see if using them worked?


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How to factory reset if you cannot operate the home menu screen with the remote control(from Sony's website):

  1. Unplug the TV power cord from the electrical outlet and leave it unplugged for about a minute.
  2. Plug the TV back in. It should come on automatically. If it doesn't, press the power button on the TV.
  3. Wait about 40 seconds for the TV to completely start up.
  4. Point the remote control at the TV. Press and hold the up arrow button.
  5. The TV should restart.
  6. While holding the up arrow button on the remote control, press and release the power button on the TV. You should see “Reset” appear in the upper left hand corner of the TV..
  7. Release the up arrow button.
  8. You should now see the initial aetup screen.

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James Richardson será eternamente grato(a).
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