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Repair information for Apple's high-end wireless earbuds—priced above standard AirPods, and first released in October 2019.

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got a replacement airpod, went downhill

my brother had 2 sets of airpod pros and i lost mine, so he let me have one of his. it only had one airpod though, i didn’t care but i did ask for a replacement airpod. my mom ordered it. before i got it, the case worked and the one airpod inside worked. one thing i also want to know is i could only connect it when the case was on the charger. i thought that was odd. when i got the replacement airpod, nothing worked anymore. the case will only show the green light when the airpods aren’t in th case, nothing will connect nor turn on. how do i fix this?

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I had a similar problem, I got a replacement and it wouldnt connect. I just reset the airpods case and followed a guide from apple on how to pair a new airpod to your case, and just let them sit charging in the case for a while and that fixed it

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mina yo será eternamente grato(a).
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