Laptop won't turn on, won't charge, power light off.

Question

HP 15-bs234wm

Rep: 11

Postado: 18 de jan de 2021

Opções

Laptop won't turn on, won't charge, power light off.

There I was sitting watching Kitchen Nightmares on youtube when my laptop cut off. It was usual for it to cut off at times when I didn't remember to keep it plugged in, as my battery capacity was very low.

So I plugged it back in, it didn't come on this time…. When I checked, the power light wasn't on as usual.

I deduced that I needed a new charger, as the old one was a bit snagged and I went out to buy a universal laptop charger.

I plugged it in, still nothing comes on… please help! Classes began today.

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Solução escolhida

mike @aactech

Rep: 28,4 mil

9

13

64

Postado: 18 de jan de 2021

Opções

Shut down and remove the charger/power supply from laptop.

Remove the battery. Press power button to discharge any residual power.

Plug in the charger and press the power button. Did the computer turn on?

If yes then battery is either dead or defective.

Did it boot up into Windows?

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Hi Mike @aactech unfortunately it did not work :( Do you have any other suggestions?

18 de jan de 2021 por Nikiela Wickham

@nw13

Hi Nikiela,

So nothing happened? No lights come on whatsoever? No flashing lights? Any beeping sounds (these are diagnostic codes)? Any sounds like the fan spinning?

I forgot to mention that to discharge the power with NO battery or charger to hold the power button down for at least 15 seconds.

19 de jan de 2021 por mike

@aactech tried it several times last night and nothing happened, I guess it's time for a new laptop :(

19 de jan de 2021 por Nikiela Wickham

@nw13 It is very unusual for a laptop to suddenly and completely die. It could be another component such as the hard drive, Wi-Fi card, DVD drive, memory card, USB drive, etc. that is defective causing the entire system to "short-out".

Do you have any tools?

19 de jan de 2021 por mike

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Hi Mike @aactech unfortunately it did not work :( Do you have any other suggestions? — Nikiela Wickham
@nw13

Hi Nikiela,

So nothing happened? No lights come on whatsoever? No flashing lights? Any beeping sounds (these are diagnostic codes)? Any sounds like the fan spinning?

I forgot to mention that to discharge the power with NO battery or charger to hold the power button down for at least 15 seconds. — mike
@aactech tried it several times last night and nothing happened, I guess it's time for a new laptop :( — Nikiela Wickham
@nw13 It is very unusual for a laptop to suddenly and completely die. It could be another component such as the hard drive, Wi-Fi card, DVD drive, memory card, USB drive, etc. that is defective causing the entire system to "short-out".

Do you have any tools? — mike

HP 15-bs234wm

Laptop won't turn on, won't charge, power light off.

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