Can't print more than 2/3 of a A4 page
I was able to print 20400 pages with this printer when a paper jam occurred. I removed the jams opening the rear of the printer. Since then only the 2/3 upper parts of a A4 page could still be printed. I contacted the technical support of Dell. The only response I obtained was to buy a new printer !!! The problem is that I had recently bought 2 new toner cartridges. What can be done ? The only response from Dell was: you have 7 working days, following a purchase to renounce unilaterally and send back. Seeing that my guarantee was ended, they had nothing more to do !
Can I repair this breakdown ?
I thank you for your suggestions but there was nothing that could solve the problem. I decided therefor to open my printer and found the cause of the problem: lastly I obtained only paper jams ! When I removed the jams opening the front cover, removing the tone cartridge and the drum, I observed that the upper bord of the pages were lightly burned. I dismantled then my printer. The two final rolls, 1- the cylinder containing the electrical resistance and 2- the second rubbery roll were pasted together and the gearing whose role is to turn them was broken. See images below.
Is there still something that can be done to resolve this problem ? Is it possible to buy new of second hand spare parts ?
Esta é uma boa pergunta?