New replacement battery for MacBook Pro not recognised

I’ve reset the SMC like 3 times (shift + contro + option+power button) for more than 10 seconds. No change at all. I know the MB pro 2016 sees the battery as it says 1% charge and “Battery is not charging”. I have as apple suggested unplugged the Thunderbolt charger and plugged it back in - no change. I shut the MB Pro down and waited 30 minutes and then powered it back up - no change.

Frankly, I’m out of ideas. From a Li+ battery view it appears the SMC and the BMS are not correctly communicating so the SMC can set the charging voltage and current. The bigger question is how to solve the problem?

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Lets get a better idea what you are seeing. Install this gem of an app CoconutBattery post a snapshot of the apps main window as well as the battery info pane here for us to see Adding images to an existing question

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Did the cocunutBattery and screen shot.

I requested a refund and ordered one from Amazon for half the price. I’ll get it Saturday and install and test it. The Amazon reviews all said it worked which is very different from the ifixit reviews.

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@marcemarc - Can you post the pics please

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