7 
11 Microphone doesn’t work
My iPhone 7 doesn’t have a working microphone, no sound during video. Alexa in Amazon Alexa app turns on for split sec before it’s gone. when I try to use Siri it activates but it doesn’t hear anything, nor will the voice recorder start.
But when I connect my Bluetooth earbuds ( cheap onn earbuds with mic I think) Siri activated and it can hear me and voice recorder works, but when I record video there’s a greyed out slashed speaker symbol at the bottom. Alexa starts but only turns on for split sec.
also when I try to use lightning port to aux or the apple port earbuds , there’s no sound nor do volume buttons work
pls help
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A guy at a repair place said it is a software issue, but I’m not sure. I’d like to know first because I really don’t want to have to reset my phone. But if I have to, could I back it up and then restore it from the backup. Could that work?
por Brayden S