First PC setup. No monitor signal at startup. Force shutdown fixes it.

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sabpan @sabpan

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Postado: 14 de nov de 2019

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First PC setup. No monitor signal at startup. Force shutdown fixes it.

PSU: GIGABYTE G750H

Mobo: ASUS Prime X570-P

CPU: AMD Ryzen 9 3900X

GPU: GIGABYTE GeForce RTX 2070 8GB

RAM: 32Gb(16+16) DDR4 G.SKILL RipJawsV 2133MHz(OC at 3200)

M.2 SSD: Samsung 970 EVO Plus 250GB

HDD: Western Digital Blue 3.5" 1TB (7200rpm)

OS: Windows 10 Pro

Greetings,

Recently(1 month ago), I built the PC mentioned above.

Lately, almost every time I press the power button to boot the pc, the fans start, the lights on the Motherboard light up, but the monitor has no signal. No beeps sound at startup. If I long press the power button to shut it down and then press it again to start the PC, it boots normaly.

I’ve tried to unplug and re-plug the components(RAM, GPU,PSU) the problem still persists.

I’ve disabled the fast start up of the windows, nothing.

I’ve reset the Mobo and CPU settings, still nothing.

Also, I’ve tried using a different monitor, still nothing.

Does anyone know what the problem might be?

Thank you.

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Hi @sabpan ,

Do you normally shutdown the PC or let it sleep or hibernate (if available)?

Have you checked Event Viewer for any errors etc that may give a clue as to what is happening?

Does this happen when the monitor is connected to the onboard graphics adapter? Remove the GPU card from the PC.

14 de nov de 2019 por jayeff

Hi @jayeff,

1. Yes, I just shut down the PC. No sleep or Hibernate

2. The event viewer is full of Warnings such as:

WHEA-Logger with ID 17

and a few errors such as:

Msiinstaller, iD 11316

WLAN-Auto Config, iD 10000

Service Control Manager, iD 7043

Service Control Manager, iD 7000

I ve already searched solutions for a few of them but I dont know if they are related to the problem.

3.I have the monitor connected to the GPU HDMI port

If I plug it on the onboard graphics adapter, the monitor has no signal.

14 de nov de 2019 por sabpan

any chance you have a spare gpu that you know works? I'm looking at your system to see if there might be an issue

also, have you tried using a different connection on the GPU? it looks like you have displayport and USB-C

also try moving the GPU to the other PCIe slot on your motherboard. looks like you have 2.

@sabpan

14 de nov de 2019 por Aiden

@captainsnowball

Thanks for the reply,

First of all I have not a spare GPU. I'll try to find one. My monitor is a little bit old so it has not a usb-c port, but I can find an adapter and see if it works.

Finally, I have tried changing PCIe slot , no luck.

14 de nov de 2019 por sabpan

I find it interesting that it worked for one month. is there anything you did during that month? (BIOS/UEFI flash or setting changes, unexpected shutdowns, programs) and just to double check, the display does not come on at all? or does it come on once windows boots?

it does seem to boot judging by the fact that you have to hold the power button (if it were stuck in POST it would shutdown without being held typically)

14 de nov de 2019 por Aiden

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mike @aactech

Rep: 28,4 mil

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Postado: 14 de nov de 2019

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The common cause is corruption of drivers. Much, much more common than any hardware defect.

This has worked a number of times for me:

Completely uninstall graphics drivers.
I use DDU (Display Driver Uninstaller) which has a mode for AMD or Nvidia drivers (Majorgeeks.com is a good download site).
Shut down and reboot. Re-install latest graphics driver.

Personally, I run Ccleaner and Advanced System Care to clean any “stray” settings that may have been corrupted. But DDU alone is probably fine.

Let us know how it goes.

For other readers. I have had this problem, especially, when I have switched graphics cards.

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2 comentários:

Wouldn't it be less of a hassle to use SFC /scannow and DISM /Online /Cleanup-Image /Restorehealth?

https://docs.microsoft.com/en-us/windows...

@aactech

15 de nov de 2019 por Aiden

Yes, you could do that. I just find graphics drivers corruption a very common cause of tough problems but do use the above method for more obscure problems.

15 de nov de 2019 por mike

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Hi @sabpan ,

Do you normally shutdown the PC or let it sleep or hibernate (if available)?

Have you checked Event Viewer for any errors etc that may give a clue as to what is happening?

Does this happen when the monitor is connected to the onboard graphics adapter? Remove the GPU card from the PC. — jayeff
Hi @jayeff,

1. Yes, I just shut down the PC. No sleep or Hibernate

2. The event viewer is full of Warnings such as:

WHEA-Logger with ID 17

and a few errors such as:

Msiinstaller, iD 11316

WLAN-Auto Config, iD 10000

Service Control Manager, iD 7043

Service Control Manager, iD 7000

I ve already searched solutions for a few of them but I dont know if they are related to the problem.

3.I have the monitor connected to the GPU HDMI port

If I plug it on the onboard graphics adapter, the monitor has no signal. — sabpan
any chance you have a spare gpu that you know works? I'm looking at your system to see if there might be an issue

also, have you tried using a different connection on the GPU? it looks like you have displayport and USB-C

also try moving the GPU to the other PCIe slot on your motherboard. looks like you have 2.

@sabpan — Aiden
@captainsnowball

Thanks for the reply,

First of all I have not a spare GPU. I'll try to find one. My monitor is a little bit old so it has not a usb-c port, but I can find an adapter and see if it works.

Finally, I have tried changing PCIe slot , no luck. — sabpan
I find it interesting that it worked for one month. is there anything you did during that month? (BIOS/UEFI flash or setting changes, unexpected shutdowns, programs) and just to double check, the display does not come on at all? or does it come on once windows boots?

it does seem to boot judging by the fact that you have to hold the power button (if it were stuck in POST it would shutdown without being held typically) — Aiden
Wouldn't it be less of a hassle to use SFC /scannow and DISM /Online /Cleanup-Image /Restorehealth?

https://docs.microsoft.com/en-us/windows...

https://docs.microsoft.com/en-us/windows...

@aactech — Aiden
Yes, you could do that. I just find graphics drivers corruption a very common cause of tough problems but do use the above method for more obscure problems. — mike