Ir para o conteúdo principal

Repair and support information for HP Laptops, designed for home and home office use.

1026 Perguntas Visualizar todos

Why is my laptop bluescreening?

My laptop has a blue screen that says that somthing is wrong and that it will restart for me and then it restarts after a short time, and when it comes back up it has the same blue screen, what can I do?

I didn't mean to accept the answer, sorry, and I've tryed that, it just kept restarting, and I kept forcing it to shut off

Responder a esta pergunta Também tenho esse problema

Esta é uma boa pergunta?

Pontuação 0
Adicionar um comentário

1 resposta

Pergunta mais útil

Hi @ballerwolf,

What is the model number of your laptop?

If you have Win 10 installed try getting into the Win 10 Windows Recovery Environment menu area to repair the Win startup.

Start the laptop and when the laptop attempts to boot into Windows, force close the laptop by holding the power button until the laptop fully shuts down.

Do this 3 times in a row, i.e. start laptop > boot > force shutdown, start > boot > force shutdown >start etc.

On the 3rd attempt the laptop should boot into the WRE. Once there select Troubleshooting > Advanced > Startup repair and follow the prompts.

Do not select Reset this PC as this will reinstall Win 10 and erase all your data if you select the wrong option after this.

If you cannot get into the WRE this way, you can create a Win 10 USB recovery drive from any known working Win 10 computer.

All you need is a 8GB USB flashdrive and 40-60 minutes of time.

In the host Win 10 computer, go to Control Panel > Recovery > Create USB recovery drive and follow the prompts.

Once you have created the USB recovery, start the laptop and go into BIOS and alter the 1st boot option from the HDD to the USB drive.. You may also have to enable either Legacy USB or CSM (not sure re your laptop which one it has). Save the changes, insert the USB flashdrive into a USB port on the laptop and restart the laptop.

When the laptop has booted into the WRE, select Troubleshooting > Advanced > Startup repair and follow the prompts.

Do not select Reset this PC as this will reinstall Win 10 and erase all your data if you select the wrong option after this. .

Esta resposta foi útil?

Pontuação 1

1 comentário:

Hi @ballerwolf,

Just click on the "unaccept" button in the answer

OK

You'll have to create a Recovery USB and start the laptop by booting from the recovery USB as described in the answer as the recovery partition (or the files in there) may have become corrupted along with your OS files.

Booting from the USB means that you'll be using files loaded from the USB to try and repair the installation.

por

Adicionar um comentário

Adicionar a sua resposta

Nadia Dolan será eternamente grato(a).
Exibir estatísticas:

Últimas 24 horas: 0

Últimos 7 dias: 0

Últimos 30 dias: 0

Duração total: 57