Trackpad replacement not working (but keyboard is?)
I have an older MacBook Pro (mid 2009) and am running its final update, 10.11.6.
I recently replaced my trackpad. The old trackpad was recognized by the computer but would not acknowledge a hard click. Furthermore, the plastic connecter on the trackpad itself became brittle and eventually crumbled, so the keyboard stopped working as a result.
The installation of the new trackpad went fine and the keyboard came back to life. However, The trackpad is completely unrecognized. Here are the steps I have taken so far:
- Reset both the PRAM and SMC.
- Ran Disk Utility > First Aid.
- Checked the trackpad adjustment screw.
- Checked settings in:
- System Preferences > Mouse.
- System Preferences > Trackpad.
- Accessibility > Mouse & Trackpad.
I’ve placed this question in the Apple Support Communities after both combing through their forums and contacting Apple Support directly. Being that my device is now considered obsolete that have directed me to the Genius Bar later this week. I’ve set the appointment but wanted to check here as well. In case I missed a similar post on your discussion boards, please let me know.
Thank you for your help!
PS - Here is the replacement part I purchased.
Is this a good question?