Why has my Moto G7 Play notifications volume dropped to almost zero?

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Motorola Moto G6 Play

Repair guides and support for the Motorola Moto G6 Play, Released May 2018. Model number XT1922.

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Albert Albertson @bobbalouie

Rep: 49

4

Postado: 10 de out de 2019

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Why has my Moto G7 Play notifications volume dropped to almost zero?

The phone belongs to a friend who is not savvy on a computer or phone, so I am asking for him. This phone has suddenly lost the volume. He can barely hear the ringtones & notification sounds even with it held close to the ear. Call volume, the callers voice is clear but the notification sounds are barely audible. I checked all the settings, went to Lenovo forum and saw several other reports of this. I tried everything short of a factory reset, all to no avail. Is this a common problem? Is there a known fix, short of sending it back to Motorola? I would really like to help him as he is disabled and is not technically adept at all. I understand iFixit is a Motorola repair facility so I though you could help us. Thank you.

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What Android version is this phone?

11 de out de 2019 por tcagle53

It is a Motorola G7 Play with Android Version 9

11 de out de 2019 por Albert Albertson

I have Moto g7 play Android 9 and the sound volume settings are constantly changed by the device (that alarm and media volume is ok, ring and notification volume will not stay the way I set it)

24 de dez de 2019 por Laszlo Tihanyi

I have this problem too!

19 de mar de 2020 por Cindy Pack

this is a page for the mot g6 play. go to the g7 play page.

21 de dez de 2020 por Tristan Haugh

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I have Moto g7 play Android 9 and the sound volume settings are constantly changed by the device (that alarm and media volume is ok, ring and notification volume will not stay the way I set it) — Laszlo Tihanyi

jayeff @jayeff Rep: 422,7 mil 10 348 1,4 mil · Answer 1 · 2020-03-20T00:08:21-07:00

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jayeff @jayeff

Rep: 422,7 mil

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1,4 mil

Postado: 20 de mar de 2020

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Hi @clp1765,

If you also have a Moto G6 Play try starting and using the phone in safe mode and check if the problem still occurs.

If it doesn’t do this when in safe mode, then a downloaded app is the cause of the problem.

The trick is to find out which one.

You will have to uninstall each downloaded app, one by one and test the phone in normal mode to see if it works OK or not. When it does then the last downloaded app that was uninstalled, was the cause of the problem.

If you have a different model Moto G Play to enter safe mode is usually by the same method as above.

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