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Repair guides for displays (or monitors) for computers or other devices with video output.

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ACER SB220Q 22" cracked LCD

Hello,

My son’s almost brand new Acer monitor has a cracked LCD after it fell from his desk. I purchased ASURION and have a one year warranty with Acer, however, accidental damage is not covered. The cost of the repair through Acer is $80 plus taxes, and shipping. Unfortunately, the total cost of the repair will exceed its original cost. Therefore, I am looking for a better alternative. Ultimately, I would LOVE to do the repair myself but I’ve had trouble finding the right parts. I searched on Acer’s site to find out if they can send out the parts so I can do the repair but given the nature of the repair only authorized Acer technicians can repair it.

So my question is, what is the work around around this issue? I don’t want to pay more for the repair than what it originally cost but I also don’t want to purchase a new one while this one ends up on a land fill. Does anyone know where I can get parts for this monitor? I live in NYC and can get around easily. If anyone knows of a place that can either repair or obtain the parts for cheaper please let me know. Appreciate the help!

Thanks,

Estefania

Update:

I’ve disassembled the display and retrieved the LCD part. See picture below.

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Where did you get replacement screen - I have exact same monitor

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@echaski absolutely can you fix this yourself. Here is the major issue. We need to know what exact model your LCd is. For that you would have to disassemble your monitor and get the label of the back of the LCD panel. Since your monitor is pretty new there are not to many teardown to look at to find out how to disassemble. Post some good pictures with your question so that we can see what you see. Adicionar imagens a uma pergunta já existente that way we can guide you and assist you as much as possible. Remember that for now the monitor is toast already, so you can only win by trying to repair it.

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@oldturkey03 I was able to get to the LCD and found the a white strip of numbers on the back of it. It was made by Suzhou Lehui Display Co. , Ltd. and the part number is LM215WF3. Any idea where to get this part? Thanks for the help!

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@echaski that is your LCD panel there should be (most likely) some more letters following. Something like SDA2 or SLC 1 etc. That is the version of the LCD and an exact match wilL guarantee your success. If nothing else post some pictures of that white strip of numbers with your Question.

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@oldturkey03 I've attached a photo of the LCD sticker to the original question above. Let me know what you think. Thanks!

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LCD monitors are usually a total loss when the panel fails or gets damaged. Unless you can find a donor that’s beyond repair with a good panel, it’s very likely the replacement will be about as much as the new $89.99 price I can find from Acer. More then likely you’re paying $80 for a refurb exchange unit.

It *may* be possible to find a cheap panel, but you may need to accept that it may have a few dead pixels or a scratch that may or may not be visible.

The LM215WF3 is one of the less cost efficient ones to replace, since it’s an LG and not the cheap AUO panels sometimes used in the Acers. That said, if you can find a cross compatible one on eBay as I couldn’t do it with RS AR7 in the search, this may bring the cost down somewhat. Most of the listings seem to target the 2009 iMac, which I suspect uses an older variant that you can’t just interchange.

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@nick I hear what you are saying but lets wait until we have the complete number from @echaski For example the Acer AA3-600 uses a LM215wf3 panel as well as those can be had for $40 new. Let's at least get all the facts before condemning a repair. Even if I can only save $20 I would still do it. It's $20 saved and kept the monitor out of the ewaste bin

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@oldturkey03 That's just been my experience. The AL2216W I had used a AUO that was probably cheap before the EU ROHS laws forced the panel out of production. That's why I'd rather do a serviceable repair on something like a Samsung with water damage where I only replace the bad parts and leave everything else be even though it's moderately risky.

Usually Acer uses more affordable panels, so I agree it may be viable - it's Dell and the panel makers that screw you on the bare panel cost (Dell uses LG or Samsung, generally. They either use their panels or badge engineer a monitor from these companies). I usually expect to condemn a Samsung or LG if the panel is broken every time, but sometimes you don't have that issue with companies like Acer and AOC who buy panels from other companies.

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@oldturkey03 Check my update. It's one of the hard to find panels.

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@oldturkey03 Just to clarify so you know my mindset on "expensive" issues since a new answer woke this post up when it comes to LCDs: It varies based on the spec of the monitor/laptop, mainly. However in both scenarios I would offer someone who wanted to try I know and trust locally to finish the repair I decided wasn't worth it if I liked my upgrade more.

For example, if I have a screen issue on a plastic 768p Inspiron with an i3, but I can get the FHD IPS 7000 i5/i7/Ryzen variant for a really agreeable price I may not fully "condemn" the plastic Inspiron, but I will probably have an Inspiron 7000 with a FHD IPS LCD with Ryzen/11 or 12th gen Intel (i5 or i7), instead of a "repaired" plastic machine. If/when I can get a deal on a screen (ideally, if it's a 768p laptop, the FHD assembly) I'll fix it then, but as an immediate fix I may upgrade even if the cost is more since the gains outweigh the cost. I've laid off on this a bit quite a few years ago, but sometimes the upgrade nets enough gains to justify deferring the repair.

Same principle with monitors - if I can fix it for $60 but someone has the IPS 97% sRGB version with a 2K (1440 or 1600p) panel for $150-200, I'm probably going to upgrade.

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In this situation I’ll suggest that you forget about repairing it by yourself, I don’t know if you have experience with electronics but still not worth it, also the display can be damaged while shipping, you’ll be stuck in certain level of dissembling/assembling…

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