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Vertical coloured lines on Toshiba TV

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Hi, my niece tv has a band of coloured vertical lines on the right side of the tv along with a couple of horizontal lines along the bottom of the screen. The tv is only 2 months old. I have been in touch with Toshiba and sent them photos and they are saying it’s not a manufacturing fault and that it has happened externally. My niece said the lines just appeared and there is no visible damage to the screen itself. I’m would really appreciate a second opinion before I go back to Toshiba. The model no is 43U5863DB.

Thanks

Marie

Update (07/01/2019)

Should also add that the vertical lines do not reach all the way to the bottom of the screen. They seem to start from and reach around a black dot about 2cm from the bottom of the screen.

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@reeree29 post some pictures of what you got going on here. This “the vertical lines do not reach all the way to the bottom of the screen. They seem to start from and reach around a black dot about 2cm from the bottom of the screen” sure sounds like a broken screen. Yes, Toshiba is not going to help you with that. You would need to try and find a replacement panel. That size panel is not easy to find and if it can be found will be more than a new TV. If you want to go that route, remove the back of your TV and look at the panel. You should see a label on it. Use the panel model number for an online search.

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Thank you for your help. I have added a photo.

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A picture might help but sounds like a broken screen so far…

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Marie Webb será eternamente grato(a).
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