Unresponsive Detachable Keyboard on RCA tablet.

Hi. I've gotten a new RCA Viking 10 Pro about a month ago. For the past few days I've been having an issue with the detachable keyboard where the hotkeys at the top (like the brightness and volume) are functional but the actual letters aren't so I'm not able to actually type on the keyboard. The on screen keyboard still works, and that's how I've been navigating since the problem started.

NOTE: when booting up the tablet says it's a Saturn 10 Pro (however RCA identifies it as a Viking 10 Pro)

I don't have any other keyboards installed on the device and have performed a factory reset but the problem persists.

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