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Model Number A1707. Released June 2017, this MacBook Pro features Kaby Lake processors up to the 2.8 GHz quad-core Intel Core i7 processor with Turbo Boost up to 3.8 GHz.

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Trackpad, keyboard and haptics not working.

Hello,

I opened my computer to use it and the trackpad, keyboard and haptics all didn’t work.

I then searched various forums to find information on it and I tried resetting the SMC and NVRAM.

I have also removed the battery cable from the computer to try resetting it as well. None of that went anywhere, so my next step was to order and replace the trackpad cable (which I read that people have tried and worked).

The new trackpad cable looks identical and has the same model number on it. After replacing the cable the computer would run a kernel_task of 60%-80% on the system CPU.

With no luck I brought it to an Apple repair shop and they couldn’t find what was wrong with it. Once getting it home I put the old trackpad cable in and the kernel_task CPU issue went away. I tried this twice to confirm. I’m now to the point I don’t know what to do. Should I buy a new cable and try it?

Thanks in advance for any help.

Luke

Update (04/12/2019)

No liquid was near the laptop and I also use a keyboard cover to protect against it. I went from work in a hotel ballroom to the airport and then home. On the plane it stayed with me the whole time. The bag was never dropped. I got home late so I didn’t open it until the morning when I noticed the problem .

To add I also have a thick bumper case that protects the edges.

Could a coworker have spilt something on it and tried to clean it up…yes. Could someone have dropped it…yes. I can’t rule out any of these things, but I can be 95% sure it wasn’t it.

Thanks again.

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Can you give us some history on what happened. Did you have a liquid spill onto the system to sit the system down on a wet surface?

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At this point I think you’ll need to replace the full uppercase Ouch!

Can you get your self to a real Apple Store? I think you need to let them fix this as the uppercase is still hard to get and you really want the newest version given the keyboard issues this series has.

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I initially went to an Apple store and without even looking at it said it would be $800 to have it serviced. I assume that's just to look at it and I would pay more for the repairs?? At that point I would take that money and put it towards a new one and use this one as a "desktop" since an external keyboard and mouse need to be plugged in.

I know this model has had issues with the keyboard. Do you think it falls under that replacement "recall" they had?

Thanks,

Luke

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The butterfly keyboard does have issues, this would be a new symptom from what I've seen. I've only seen single keys effected never the entire keyboard. I don't think Apple will cover it. Sorry ;-{

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