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TouchID not working iPhone 6

I have iphone 6 running ios 12.1.4, i'am having problem with touchid, i tried all the DIY things that were suggested in the websites but still no luck, my "add fingerprint" option is available and not greyed out but still after clicking it, it says FAILED unable to setup touchid.

Please help.

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Hi Prasad.

Have there been any changes to this iPhone? Has it been dropped, did it work before, has this iPhone been opened or worked on?

Have you owned this iPhone from new?

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Hey roland.. this iphone was owned by my cousin but also was his spare phone and it hasn’t repaired even once but it has many dents and a big scratch on display which is visible while looking from the side of charging port but surely it isnt in a very good condition.. but everything is working fine except the touchid

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Is that scratch over the button? Did the Touch ID work when your cousin gave it to you?

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No it was not working then too.. and the scratch is not on the screen .. i mean it seems like its on the display because the screen is all clear and smooth.. no scratches on screen itself.. maybe the tempered glass it had before broke but also damaged the display inside.. but the screen is totally fine also the home button is also in a very good condition..

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Ok first step I would try is restoring via iTunes it could be software. If it isn’t it’s going to be hardware. So either the home button went bad or the cable that connects Touch ID to the motherboard is bad. And finally one of the connectors may have popped out, but that’s uncommon .

Hope this helps

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Is normal itunes restore and dfu restore any different? I tried itunes restore but no luck

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Dfu mode is different then normal recovery mode

The steps are have the iPhone connected to your pc. It should be off next hold the home button and power button for 10 seconds. Then release the power button and wait unto

It pops up in iTunes

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Hi @ronan0s,

If your iPhone Touch ID is not working, try these steps to fix it:

1. Go to Settings > Touch ID & Passcode > Enter your Passcode. Then turn off the iTunes & App Store. Reboot your iPhone. Go back to Touch ID & Passcode in Settings and turn iTunes & App Store back on. Tap on Add a Fingerprint to add another fingerprint.

2. Remove and re-add fingerprints: Settings > Touch ID & Passcode > Enter the passcode of your device > Scroll down to find fingerprints. Tap on the fingerprint, which you want to delete and then Tap on Delete.

3. During the registration process, make sure your finger surface gets scanned and try the different angle.

4. If your finger is wet or there is liquid on your iPhone, you need to dry both your finger and your home button.

Credit to www.imobie.com for this answer

If you need any help please reply to this answer

Thanks,

John

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Have you recently had the display replaced? When did this issue pop up? Did you buy it second hand and has it always been like that.

There's no real way to fix a broken touch ID sensor. It's more likely that the home button was replaced with a different sensor making it unable to be used woth touch ID since it's not the original sensor

If you got it like that and it wasnt noted id file for a parshal or full refund (if you're willing to return the phone)

If this happened after the display was replaced it means the repair shop or you who did it has put in a new home button that won't towkr with touch ID since it's not the original one that came with the iPhone.

If it just randomly stopped working it could be a software issue but it's most likely a hardware issue and I'd suggest getting the home button repaired by apple or a 3rd party if they can.

Hope this helps

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Prasad Supare será eternamente grato(a).
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