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Released September 21, 2018. Models A1921, A2101, A2102, A2104. Available as GSM or CDMA / eSIM or nano-SIM / 64, 256, or 512 GB / Silver, Gold, or Space Gray. (Pronounced "iPhone 10 S Max.")

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Face ID disabled by water through the bezel?!

So recently I had my phone dropped in a basin while water was running fro the tap. It hardly stayed 2-4” before I took it out and dried it. As it turns out the water went in disabling Face ID didn’t got in through the earpiece as I initially thought but through a bum on the upper stainless steel bezel connection with the antenna line… The phone was never dropped or had any shock of any kind so I am wondering if that is a known design issue or I was just unlucky because I am pretty sure that the damage caused by it won’t be covered from the warranty. Talking to an ASP they told me a clean up on the sensors might save me from a replacement (any ideas what are the chances by doing that, because I thing that only one of the sensors is not working…) otherwise i have to pay a whooping 799€ ($904.97). Any other solutions or any sort of advise would be really appreciated….

PS.: I guess this is the reward from apple when buying a flagship device tie Face ID with T2 so repair isn’t possible!

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The sensors for face ID (including the front-facing camera) are on the “dip” on the front screen that surrounds the speaker. So water in the top of the phone is indeed a likely culprit. IF the water is in front of those sensors (given that they are infrared light based, and water is a poor transmitter of infrared light), then a cleanup could do the trick.

Ask them what they mean by cleanup, including price.

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Ok so basically they wanna make sure the sensors array is dried properly and to clean any dust/ dirt particles using isopropyl alcohol. They’ll do that to avoid sending it in... and from my understanding that might be free of charge, though they made it clear that chances are slim to none. They also left a hint that if the device is dry (and that doesn’t make sense as it’s clearly not) they could get fixed under warranty.... Kinda lost hope though.... getting that payment ready....

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It’s absolutely not covered by warranty, it’s explicitly stated that it isn’t. However, some of the Apple Store employees are willing to listen, and as you said, I feel like you could have a decent chance of getting this replaced. However, if it isn’t, I don’t know what to tell you, other than to make sure you do everything to dry it out or clean the sensor. Good luck!

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I want to make clear that the water went through the top stainless steel bezel... with the phone never dropped r shocked. That being said I think I would be eligible for an exception as this is most likely a design flow. I mean normaly water wouldn’t pass through a device that is rated to be submerged in to 2m of water for 30’ and by the way costs 1,5k€.... right?

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im going through the same problem. and there is no network!

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Dear

The water resistant is only for 30 mins , meanwhile your handset stays more , then truly you have damaged sensor.

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@amaaq_550 That's their official rating, it can last much longer.

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