Emui recovery does not allow to wipe data/factory reset Mate 20 Lite

Hello!


Mom of my friend tried the fingerprint lock method on her phone, and she has forgotten that it requires remembering PIN code that has been set.

For now, we’ve tried to manage a factory reset from System Recovery, but this piece of electronics does not allow us to select that option.

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Have any one go an idea how to manage factory reset at this point?

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