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Hybrid laptop/tablet manufactured by Microsoft. Released October 2015. Model 1703.

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Suraface book battery 2 not charge

this computer has two batteries (1), one in the screen and one battery (2) in the keyboard, for about 3 days the battery 2 does not charge, I tried to remove the battery drivers (device management) and keep the access key pressed and high volume for 30 seconds but the problem continues to show up. At the moment I have to keep the PC connected with the power cord or it goes off after about 40-50 minutes. Does anyone know how I can solve this problem?

Battery report:

http://i68.tinypic.com/6ynkp2.jpg

http://i63.tinypic.com/27zdpxx.png

Thanks for all help

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4 respostas

Just call Microsoft, this can only be handled by warranty support, for free.

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unfortunately the support via chat with them has expired recently because my guarantee has just ended a few months ago. For that I hoped that someone with the probelma similar to mine had found an alternative solution

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There is no solution other than replacing the battery, sometimes even repairing the board because there could be something wrong with the charging circuit.

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this is really absurd when this PC recently used it and has not even done 200 cycles of recharge for the battery 1 and 2

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I managed to figure this out for myself after trying every solution including the power plus holding the volume up button, booting to UEFI, nothing happened there. I reset the whole laptop to factory settings, nope still not fixed. I changed the charging cable, nothing. I removed drivers for keyboard, batteries. Ran windows diagnostic, nothing. I didn’t give up though as I paid $1800 for this laptop and in now in the U.K, and an expired warranty, I couldn’t do anything about it.

The only solution that worked was to let the whole laptop battery discharge to 0% and shut off, then close the lid, charge it overnight and in the morning I was amazed when the keyboard lights came on and the detach function began to work. I am not sure therefore, if this is indeed a hardware fault of something in the software conflicting with the charging of the base. As long as I keep the power in and keep the keyboard battery above 50%, it doesn’t happen anymore. Maybe this will help someone else.

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It was really helpful

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First before charging on the dock or cable remove keyboard. Everything else will help after that. QDJR

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alberto hotmail será eternamente grato(a).
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