Powering up but not loading :/
Help!! I have an almost brand new laptop I bought 6 months ago. Last night it asked me to update so I hit update and shut down when I was done using it. Tonight it will turn on and power up but just have acer and the swirly loading on the screen - multiple times in a row- instead of taking me to my home screen!! It has never been damaged and I have been super careful and nice to it!
Esta é uma boa pergunta?
Hi @josselynn ,
What is the model number of the laptop?
Had it finished doing the update before you shut it down?
Did you receive system discs with your laptop or have you made a Win 10 recovery USB disc at all?
por jayeff
Hi @jayeff
Model # N16PS
The option on the computer was “update and shutdown” so it was supppsed to do updates and shut down when it was done. I don’t have any discs or anything on it backed up I don’t think
por Josselynn
I looked on the Acer website. There is nothing with the model number N16PS. What is the model name of the laptop?
por MrJimPhelps
Do you have access to another laptop???
por Luis Anniel