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Back camera on iPhone not working

A customer came into my shop to replace her back camera because it wasn't turning on and her flash wasn't working either. after replacing it, it still didn't work.

any ideas on what the problem is and what can fix it?

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Erin, I would say it is either the logic board or software. I would try to backup the customers data and wipe it. If you still have issues after factory reset then you know it is likely the logic board.

P.S. This may go without being said but make sure the connector is seated well. It can be tricky sometimes.

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Thanks, Jonathan I figured this but I didn't want to accepted it


I hear ya. Been there. Good luck to ya.


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  1. If torch light works and if the camera doesn't show it's camera or software complaint
  2. If torch light also doesn't works it's camera ic complaint ( it will be next to touch ID ic, next to touch ID connector terminal
  3. RC technologies
  4. 628002
  5. Rosel Corera

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Same issue: My 6s+ was plagued with the shaky tracking issue everyone else has. 

I bought a replacement and installed it. Now flash/led does not work and the camera is not recognized by any app. (Black screen). I reopened the phone and reinserted the OEM one… same issue. All connections are tight and everything is replaced as it should be.

I’ve reseated the ribbons 10 times (which each camera, old and new) and restored my phone to factory. No change. 

Did I damage the board? I’ve seen a ton of these questions asked but the answers are always “reboot the phone” “reseat the cables”. That’s not the answer here.

What’s my next move?

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It's your camera ic is busted.

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Erin será eternamente grato(a).
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