Ir para o conteúdo principal

Conserte seus objetos

Direito de executar reparos

Loja

Second generation of the Fairphone, made by the social enterprise with the same name. Released in December 2015. Model number: FP2-XCVR

63 Perguntas Visualizar todos

Can't call or send texts, Radio stuck on off

Hello

Block Image

I've had a problem where I can't use my sim cards.

At first I thought my phone was stuck on airplane mode but that was not the case.

It seems to be a network issue as both my sim cards are affected. And my phone simply states no network.

I can't seem to switch from 4G to 3G or 2G for one. I click the option but it remains fixed on 4G.

When I make phone calls there's a notice that says Radio Off and so the call does not go through. Hence I can't even call fairphone

The one number I could call led to a prompt.

I called the number to try and have the radio switched on but like the 4G option the radio remained fixed on off.

Also my WiFi works fine it's only the mobile network.

Has anyone had a similar issue? Please help

Responder a esta pergunta Também tenho esse problema

Esta pergunta é pertinente?

Pontuação 5

Comentários:

Having the same problem radio off and airplane mode radio off I know it's not in airplane mode I know how to turn the radio off I have hard reset phone still no luck I don't know this one. I am able to use Wi-Fi internet.

por

Same problem here How to recover that plz help

por

Yes please help us same issue with me I'm using redmi note 4

por

Adicionar um comentário

SKIP THE UPGRADE

Save by fixing with an all-in-one kit.

Shop iPhone Fix Kits

SKIP THE UPGRADE

Save by fixing with an all-in-one kit.

Shop iPhone Fix Kits

4 respostas

Pergunta Mais Útil

Hi @dkwene ,

Try starting the phone in safe mode to see if perhaps a downloaded app is causing the problem.

Take heed of the "Please Note" near the top of the page.

Update (03/01/2018)

Hi @dkwene ,

Try inserting a different known working SIM card which uses the same network provider as your SIM cards and see if it works OK. Check if your card(s) work in a different known working same network phone. Basically swap SIM cards between two phones.

If it still doesn't work try a factory reset and then check if it works OK.

Be aware that a factory reset will erase all your data and downloaded apps, it will restore the phone to its' factory default condition. It will be like when you first bought it.

Before you perform a factory reset, backup the phone first using the phone's backup feature. That way if the reset solves the problem you can restore the phone, with all your data etc, from the backup that you made, using the phone's restore feature.

If it still fails after the factory reset, then the phone is faulty.

As it is new, consult the manufacturer's warranty statement, usually found with the documentation that came with the phone or in the User Guide as to what you have to do to make a claim for a manufacturer's warranty repair, replacement or refund

Esta resposta foi útil?

Pontuação 1

Comentários:

Hi jayeff I started it on safe mode and it still has the same issue. Might you know a way to turn on the radio?

por

Adicionar um comentário

Pull Sims out and clean them off with a Qtip

Then blow any dust out of where the sims go

Try that first

I once had the same problem turned out to be lint in the Sim Card Tray

Esta resposta foi útil?

Pontuação 0

Comentários:

Still no luck, I've tried switching round the sims cards and also just having one some card in. It's a new phone I've had it for about a week. I've attached an image showing the service status which is what I'm having a problem with the most. Still unsure how to switch on the radio

por

If I update my android version from android 8 to 9 does this process will solve the problem.

What do you think bro if you read message me in

supermanbhardvaj2@gmail.com

por

Adicionar um comentário

Did you turn on your radio while you were on call before this problem happened?

I tried turning on the radio while on call and it gave me this message, “Please do not turn on fm radio during a phone call".

I guess it causes some problems that's why instead of the usual message of “Cannot start radio” or “Can't start the service” it displayed this message “do not turn on “.

Esta resposta foi útil?

Pontuação 0
Adicionar um comentário

I just experienced it now…..but then I just restarted my phone..and the network came back

Esta resposta foi útil?

Pontuação 0
Adicionar um comentário

Adicionar a sua resposta

Dianne K será eternamente grato(a).
Exibir estatísticas:

Últimas 24 horas: 27

Últimos 7 dias: 131

Últimos 30 dias: 628

Duração total: 6,648