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An easy to use home Espresso machine created by Saeco and rebranded for Starbucks. This machine is excellent for every day espresso drinkers and has an excellent build and product life.

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Water doesn't come out of the steam wand or the group head.

Water doesn't come out of the steam wand or the group head. When I turn the machine on, the machine heats up and the pump can be heard. I know that water enters the boiler because it swishes around on the inside. I have not descaled it yet. Would descaling it do the trick?

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I would first make sure the steam wand tip isn't clogged, as that's the only thing that can prevent water from dispensing from the wand if the pump is indeed running and creating pressure. If you can't get any water to dispense you won't be able to descale the machine, as that requires getting the descaler inside the boiler. You may also want to try taking off the group head screen and removing the boiler valve retaining nut, spring and nipple; water should be able to flow from the boiler then. If not, it's possible the pump isn't working, despite making noise.

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Michael M. será eternamente grato(a).
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