My iMac giving me electric shocks

Question

iMac Intel 27" Retina 5K Display (Mid 2017)

Model A1419 / EMC 3070 / Mid 2017 / 3.4, 3.5 or 3.8 GHz Core i5 or 4.2 GHz Core i7 Kaby Lake Processor (ID iMac18,3) / Retina 5K display. Refer to the older iMac Intel 27" Retina 5K Display (Late 2014 & 2015) guides as the system is very similar.

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SY T03 @syt03

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Postado: 8 de jan de 2018

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My iMac giving me electric shocks

Hi, I'm from Malaysia and I have an iMac since 17th Nov 2K17. But this issue hasn't started until today. When I wanted to turn my iMac on, the power button gave me an electric shock when I touched it. It doesn't stops there, the base or the stand of m iMac also gave me an electric shock when the iMac wasn't even on but the power cord was turned on. I'm abit rusty with my English so please forgive me. I'm wondering if I should just buy a new extension cord or contact Apple Care and maybe bring it to an authorized service center here because we don't have any official Apple Store here.

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jayeff @jayeff

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Postado: 8 de jan de 2018

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Hi ,

I suggest that you should contact Apple Care and tell them of the problem and also of your concerns regarding getting electric shocks and hopefully they should tell you what they're going to do to get it fixed for you.

Also tell them that it has been recently bought and therefore it should be covered by their warranty.

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Thank you for helping me. Anyways, I'll keep you updated on this situation.

8 de jan de 2018 por SY T03

Does Ground loop (electricity) can damage mac 2017?

15 de fev de 2019 por Emorej B

I had a similar problem. Can you post information of how the issue of getting electric shocks was resolved

3 de set de 2019 por MaryY

Same problem here with an old iMac (2011). I moved to a new house, iv'e been here for 1 month now and it never did this. I wanted to turn it on i got electric shock. I don't know what to do, i can't go to an Apple Store...

1 de out de 2019 por Alice RamasseurDuPetitBois

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Thank you for helping me. Anyways, I'll keep you updated on this situation. — SY T03
I had a similar problem. Can you post information of how the issue of getting electric shocks was resolved — MaryY
Same problem here with an old iMac (2011). I moved to a new house, iv'e been here for 1 month now and it never did this. I wanted to turn it on i got electric shock. I don't know what to do, i can't go to an Apple Store... — Alice RamasseurDuPetitBois