No sound coming out

I'm having similar problem with my Play 5 as Irene. The device seems to work ok (lights come up and I am able to control the device with Sonos Controller). However, there is no sound coming from the speakers. I tried the headphone port and it is working, so I think it shouldn't be a network related problem. I also disassembled the device and tested each speaker with external amplifier and they all work ok. I have tried to visually inspect the circuit boards but I can't see any broken components. Do you have any suggestion for what to try next?

I'm having the exact same problem as Matt. Headphones work, controller sees and controller the Play 5 fine, but no speaker sound. Which board is it? Mother Board, Power Board or Audio Control Board? Anyone help?

Sorry for the very late answer. I did not solve the problem. It was my sister's device and she got some discount when changing it to a newer version of Play 5 and she went for that. I opened the device and tried to look around for some failed component, but it's a bit hard without any measurement device to detect anything. At least for me. Sorry that I couldn't give you any advice.

Sonos “bricks” the speaker when you trade it in. If you get a discount they remotely disable the old speaker.

I recommend you send it to Ian at sonosrepair.co.uk he is an independent repairer and has a very high success rate with sonos products, you know the type of products that sonos themselves say you need to buy a new one. Give Ian a try, he does a no repair no fee service (nothing to lose). Good Luck!!!!