Printer won't stay connected to network, drops constantly!

I bought this printer a year ago. Since getting a new modem/router, the printer WILL NOT stay connected to my wifi. I am able to successfully configure it and it works for an hour or so but the next day it displays an error message of "check connection".

I am beyond frustrated and I refuse to reset it up each and every time I have to print. I called Brother and their response was that the printer needs to be within three to five feet of the router (???!?!?). They said that the printers are "very sensitive" yet it's a "wifi issue, not a printer issue".

I never would have spent $150 for a wifi printer that needs to be literally next to my modem to work. I may as well have it wired directly. I have a small condo (1000 square feet) and the printer is in the room next to where my modem is located. It's maybe twenty or thirty feet away. There is no solid wall separating the two rooms--there's a large double doorway between them.

I'm so frustrated and upset that something so new and not inexpensive is useless. Do I have any options to keep the machine from constantly dropping the connection? I read somewhere else about "fixing" the IP address but before I mess with that want to make sure that is the right thing to do. Thanks!

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I do not have a solution but I had my printer just a few inches from my modem and it stops functioning after a few hours. Now I have fiber optic and it isn’t any better. Basically the printer sucks.

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Hi @jamby75, some things you can try is to update both your router firmware to the latest, so as your printer too.

1. For the WiFi settings in the router, what settings do you set, e.g. wpa2 , with AES / TKIP? another possible to check is to change to a less congested channel if using 2.4Ghz. Do note that 5Ghz range is limited, but lesser interference.

2. else if possible, use LAN cable to connect directly to the router

3. for static ip, is there any other devices configured? one way is to connect to your network, either by wired or wireless, execute ipconfig in command prompt (windows) or ifconfig in terminal for mac. e.g

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Thanks for the ideas!

It says WPS for security, with WPA2-PSK enabled.

I have to use 2.4 Ghz unfortunately as this printer that I only bought a year ago doesn't work with 5Ghz.

The channel doesn't appear to be congested (it says interference level "acceptable") but I can't keep changing it every time I want to print something.

Re: 3. for static ip, is there any other devices configured? one way is to connect to your network, either by wired or wireless, execute ipconfig in command prompt (windows) or ifconfig in terminal for mac. e.g

I'm not positive I'm understanding your question. If you're asking if I have other devices connected to the wireless network, yes. I have two Rokus, my laptop, my iPhone and my Alexa.

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Hello,

I found a solution to this for my Brother HL-3140CW. I think it will work for you as it's likely a setting for all Brother printers.

You need to activate IPv6 (it's default is turned off).

Here's how I changed mine.

Go to your printer settings on a computer, I went it from 192.168.0.7. If your printer won't connect to wifi, you won't be able to access this (as it's already offline) so one way is to reset your wifi setting on the printer, it should connect for a short period. Another way I found it would connect was to plug in via USB (it then made it connect to WiFi).

Click on NETWORK, then click WIRELESS, then click TCP/IP, then click IPv6, then click Enabled.

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I've been tearing my hair out not getting my Brother printer to stay connected after I had a new router installed. This seems to have totally solved the problme. Huge thanks!

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After a lightening strike, my Arris router had to be replaced.  After that, when my Brother Printer MFC 8710-DW would sleep, it would disconnect from my iMAC (OS version 10.13.6).   Here is the series of things I did, and what happened. It appears so far that my connection is no longer being dropped.  This took several hours, and hopefully my writing this will save someone else similar frustration and time.

 

1.     I installed new printer drivers from the Brother web site; this did not seem to help.

2.     I installed new printer firmware from the web site, this did not seem to help.

3.     While the printer was temporarily connected, I went to settings>  printers and faxes> options and supplies> Show printer webpage> network>Protocol>  and deselected “air print.”  This did not seem to help, but I left it deselected.

4.     Then I went to “show computer webpage” as above, then >Network> clicked on IPv6(wireless) button, then clicked to “enable IPv6.” My printer still disconnected from the Mac upon sleeping.

5.     I enabled CUPS Interface for my Mac. This, perhaps in addition to the above, kept me connected to my printer.   Here are the details on CUPS

 

CUPS = Common UNIX Printing System.

It ay be disabled by default on a MAC

 

To see if CUPS is disabled on your printer, go to:

 

http://localhost:631/printers

 

 

If you see a screen “Web Interface is Disabled” then your MAC does not have CUPS enabled.

 

To enable CUPS:”

 

Go to the Top right of your mac, and select the magnifying glass.  This brings up a spotlight search box. Type “terminal” (don’t include the quote marks) in this box. That brings up another box.  Continuing on the last line of the box,  type in or paste in (without quotes):  “cupsctl WebInterface=yes” and then hit either the return or enter button.

 

Now go back to the http://localhost:631/printers site and look for your printer.  If it is there, you have activated CUPS.

 

Once I did this, my computer stayed connected to the printer.  The printer never does show up on my Arris Router Client list, but it remains responsive to my print commands.

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Thank you so much. Appreciated.

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Thanks for the ideas!

It says WPS for security, with WPA2-PSK enabled.

I have to use 2.4 Ghz unfortunately as this printer that I only bought a year ago doesn't work with 5Ghz.

The channel doesn't appear to be congested (it says interference level "acceptable") but I can't keep changing it every time I want to print something.

Re: 3. for static ip, is there any other devices configured? one way is to connect to your network, either by wired or wireless, execute ipconfig in command prompt (windows) or ifconfig in terminal for mac. e.g

I'm not positive I'm understanding your question. If you're asking if I have other devices connected to the wireless network, yes. I have two Rokus, my laptop, my iPhone and my Alexa.

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