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Repair guides and support for top and front loading Whirlpool brand washers.

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Top part of agitator doesn't spin (base does)

The upper "shaft" part of the agitator of my Whirlpool toploader doesn't spin, but the base "disc" part does. It still performs the spin cycle just fine.

I'm used to being able to spin the "shaft" part of the washer freely in one direction, IIRC, but if I spin it the other way it engages the "disc" part of the agitator, and maybe the tum as well, and spins it all together. This agitator "shaft" spins freely in both directions.

What could be causing this issue and how can I fix it?

Update (08/31/2017)

@oldturkey03 Sorry for the delay. The model number is: LXR9245EQ0

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@benlukes what is the complete model number of your washer?

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@oldturkey03 Do you know where I can find it?

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Check beneath the washer lid in the back on the tub rim

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Cause 1

Agitator Repair Kit

If the washer won't agitate, replacing the agitator repair kit may solve the problem. The kit contains the agitator components that are most likely to wear out and/or fail. If any of the parts are worn out, stripped, or damaged, replace the kit.

Cause 2

Drive Block or Bell

The drive block connects the washer transmission to the agitator. If the drive block is worn out, the transmission shaft will still move back and forth, but the agitator will only move slightly or will not move at all. Inspect the drive block for damage. If the drive block is worn out, stripped, or damaged, replace it.

Cause 3

Motor Coupling

The motor coupling connects the motor to the washer transmission. If the washer is overloaded, the motor coupling will fail in order to protect both the motor and transmission. The motor coupling can also fail due to normal wear. Inspect the motor coupling to determine if it is broken. If the motor coupling is broken, replace it.

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Thanks. The washer still agitates, only the "shaft" part of the agitator does work on fuller loads. Does that help you narrow down the cause?

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I'm pretty sure the problem is worn out agitator dogs, a quick fix that requires less than $10 in parts.

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I have the same issue. I replaced the dogs but it still only catches when turned counterclockwise. In the videos it seems that it should catch going both ways. I don't think the top is snapping back into place. I had to pop the two parts apart when I first pulled it out.

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