The drive powers up but I can't open it
The My Book is recognized by the computer and says it is working properly but I can't open it to access my folders and files.
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Please tell us the computer it is hooked up to and what operating system it has.
por mayer
Hewlett Packard 15 Notebook PC, Microsoft Windows 10, same one I've been using for about 4 to 5 years
por lizharris2