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The Kindle Fire HD 6 (model number PW98VM) is a six-inch economy tablet featuring two cameras, a speaker, and Amazon's Fire OS.

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Why won't my Kindle Fire HD6 charge past 1%?

My daughter's Kindle Fire HD6 has suddenly stopped charging. As long as the tablet is plugged in, it will power on and is fully functional. However, the battery indicator at the upper right corner never shows the charging "lightening bolt" and the battery percentage will never go past 1%. When you unplug the tablet, the battery quickly drops to 0% and the tablet shuts down.

I opened the back cover and took a look at the charging port, including the soldering to the motherboard, which all looks fine as far as I can see.

I've tried resetting by holding down the power button and that had no effect.

So what's the most logical problem - bad battery? Bad charging port? I'm lost.

Thanks for any help!

Respondido! Ver a resposta Também tenho esse problema

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I had the same problem. I assumed it was the connector because the problem was intermittent then became permanent. And since the micro USB connector looked chewed up, I figured it was a no brainer. Well, after replacing the micro USB on the motherboard, that is NOT the problem. My assumption now is that its the battery but my assumptions suck apparently so its likely something else. ;)

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Is this a common fault as I have 4 children and it’s happened to all of theirs and now has started happening on their replacements? I was blaming them initially for being to rough with the charging point? However it can’t be if all four are the same?

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Did you see the suggestion to charge the device in the verticle orientation? Then it will charge. 100% repro.

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Same issues here! I thought it was bc my 3 year old dropped it from the couch a few times. I tried charging it vertically and it worked! So crazy but so thankful for this post and thread! Thanks y’all!

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I hope my comment is seen!

I came here because my Amazon Fire 10 kept showing as 1%, while charging. I bought a new cable, but that didn’t help.

I had my fingers crossed, when I charged it, vertically, against the wall. It’s now fully charged at 100%!

Who is the genius that figured this out?!?

THANK YOU!

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Solução escolhida

Rachel "As long as the tablet is plugged in, it will power on and is fully functional" means that your charger and charging port supply enough power to the tablet. The very first thing I suggest is to replace the battery and then re-evaluate.

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Hello,

I was facing the same problem and I read Stefan's comment that you have to put the tablet standing against a wall and charge it like that. It sounds ridiculous but it fixed my problem (I had the same problem as Rachel) and I've never had it since then. So before replacing the battery try this trick. I was amazed!

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My tablet is charging 25% only from last few days I tried vertical position few seconds ago,just want to know how should be the position charging port should be upward or downward?

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I have the same problem. It will not charge beyond 1%. I exchanged the battery but that doesn't seem to help, either. I would like to try a factory reset but need 30% charge for it.

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17 comentários:

Success! This crazy kindle device was only charging when the OS was running and when it was 'upright' . Yes, 'upright' as in leaning flat against a wall, not laying down flat. It was charging to 1% when laying down while I guess the firmware was running, then typically automatically started, and then wasn't charging anymore. So, I leaned it against a wall, charged it to 30%, did an update to the latest version of the OS, and then the factory reset, and now it again charges when laying down flat. I wasted a lot of time on this and buying the new battery wasn't necessary, either. Hope this helps!

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Stefan I practically rolled my eyes when I read your update but guess what? I had to try it and now my kindle is charging after days of being unable to start up. I think putting it upright realigns something inside, I don't know. I wonder how you would have thought to even try that.

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I could indeed attribute this fix, being the internal workings are heat sensitive & solid state, to standing up! Standing up could change dissipation of battery recharging heat. There is heat btw. And no back venting. Being there's no internal fan like laptops that need airspace under them (and can't lay on blankets due to heat circulation), a tiny bit of heat could do it. Don't think Kindle wants you to know this btw. hah.

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JACKPOT!! Thank you Stefan! Standing it up to charge worked like a charm, and took about 5 minutes !

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I cant believe this works! Mine wouldn't go past 1%, so i have it upright and withing mins its at 6%! What a life saver.

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Its a big problem the these battery’s thy need to just be replaced.Kindle Fire HD 6 Battery Replacement

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Wrong. Remove your post because it's telling people to throw their devices in the trash. The solution is to charge the device in the verticle orientation. Then it will charge. 100% repro.

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This does not help me! Attempting to charge vertical and we always charge vertical- and it still will not go past 1%

I’ve cleaned port. Tried many different cables and chargers.

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Tks Worked for me Standing it vertical

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It simply works! Charging upright does the trick, no matter how insane that sounds in reality it works!

I can confirm that there's no lose charging port, nor any other lose parts (like when shaking the device it's all firm & tight) and there where no issues at all with the device… it's unbelievable and unheard of, charging upright is at least a workaround!

I would love to hear a scientifical explanation for this specific problem because it's definitely not missing air circulation like mentioned before, it's also not a lose part from what I can tell!

It's so freaking insane… and thanks to that person posting this here first, it reduced the time I had to mess with this to 20 minutes, search the problem (fire 7 & 1%) brings this thread up!

I even signed up here just to say ‘thanks’ and confirm the “fix"!

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Your kindle either has a battery issue or a logic board issue

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Wrong. Remove your post because it's telling people to throw their devices in the trash. The solution is to charge the device in the verticle orientation. Then it will charge. 100% repro.

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Same here. 100% repro. Will not charge, and then will charge if I stand it up. Amazon must be aware of the issue. Why won't they post anything about it? At least notify people so their devices don't go into the landfill because people think the battery is defective.

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I’m astonished to report that the vertical-orientation thing worked for me as well.

I’m not sure my situation was quite like everybody else’s though. When I started, the battery *did* show the lightning bolt and gave the impression it was charging, but it never went past 1%. For reasons clear in the details below, I was pretty sure the battery was ruined. But stumbled across this post and figured, what the hey, I’ll give it a try! At first it didn’t seem to make a difference, but at some point suddenly it went past 1% to 2 and now to 5. So I think our Kindle is going to be another success story of this weird and improbable solution.

I was in the middle of researching what replacement Kindle to get. But I was disappointed to see the new Kindle 8” kids’ edition tablets are being panned for being slow, and I don’t relish having to pay again to turn off all the cosmetics ads and stuff like that anyway, so I’m delighted that this Kindle may be a survivor after all.

DETAILS: My situation is that my daughter (who has severe autism) brought the Kindle in the bath with her b/c we somehow missed hiding it away the way we usually do. After my outpouring of relief that she hadn’t been shocked by the battery, I shook all the water I could out of it, and threw it in a bag of rice with a few drying packets over the weekend. I wish it had a user-openable back because I could hear the Kindle struggling— it kept trying to reboot itself over and over and I wished I could just take the battery out to prevent damage, but with the glued on back I figured I risked doing more damage doing this than I’d prevent. Eventually it seemed to run the battery down (probably way down) with this and I didn’t hear more from it. I checked at about 24 hours and saw there were still moisture droplets visible behind the camera lenses even a day later, so I put it in the sun (still in the rice) for a half hour at a time on each side for a while, hoping to heat it enough to evaporate the liquid and let it escape (but not get so hot as to melt the plastic). That was a delicate balance. After 48 hours it did start successfully when plugged in, and I thought at first it was fine, but when an hour of being plugged in didn’t get the battery past 1%, I figured the battery was ruined. I was just in the middle of researching what replacement Kindle to get when I stumbled across this post and gave it a try. I am really surprised to say this but it does seem to be working. It’s possible my battery as just so depleted that it took a long time just to get above 1%, but I don’t think so— the first night I attempted to recharge it I had it plugged in for over an hour and it never went past 1%— but this time, vertically, it only took it a few minutes to break the 1% barrier. So I think it’s the vertical orientation. This breaks every law I thought I understood about electronics, but I’m thankful to whoever figured this out.

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My daughter's kindle developed other problems-- digitizer now doesn't work at all. However, the vertical charge part I still consider a victory b/c it did get us an initial charge to work with, and nothing else was working on that front.

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i tried the upright position and it did not work are there any other tips?

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Hi. The upright position on worked twice for me, and I posted the previous comment, prematurely. I ordered a new charger and cable, and tested both. My problem was the cable, because the new cable works perfectly fine with my original Fire charger. If your battery is completely dead, it will take several hours to get a full charge. I hope this helps you.

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Yes, I just posted a new trick that seems to work:

For a 2020 HD10, you turn off and then press off & vol. up to get a debug menu. (found at https://www.amazon.com/gp/help/customer/...). Select "Wipe Cache Partition." using the up/down and off buttons. Now it is charging and I don't have to restore from backup and lose some stuff in my apps.

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Mine was stuck at 20%. Vertical didn't work. A factory reset helped for a while, but it got stuck again. Also, you can't do a factory reset from the menu unless you are over 30%. For a 2020 HD10, you turn off and then press off & vol. up to get a debug menu, where you can select factory reset with up/down and off. (found at https://www.amazon.com/gp/help/customer/...)

A couple of weeks later, it was stuck at 20% again. I went to the reset menu as above, but instead of factory reset I selected "Wipe Cache Partition." Now it is charging and I don't have to restore from backup and lose some stuff in my apps.

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charging vertically works for me. thank you for the info.

situation: kindle fire hd 7". I have this for the very long time and i didnt used it for quire some time. now, having a face fo face class , i really need this everytime i teach students. I saw this under my drawer and give a shot hoping that I can use this again . I charged the device for quite some time and it stops when it reached 28 percent. Looking for a solution, I was directed here reading all comments and it works. thank you .

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Honestly I was a little embarrassed to try it...but it worked!

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