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do I have hardware or software trouble?

an emerson756 eight inch diam. tablet loaded by southern telecom with an android phone OS

Was watching youtube on a hot night, when tablet suddenly announced powering down' and ever since, has refused to boot up. I get the emerson logo, the circling 'loading' icon, i count to past 1 minute, and either the screen goes black, or if it makes it any farther, before my security swipe to unlock can appear, it gives me an upside-down dialog box saying powering off'' and shuts off!

The back felt hot when this first happened, so i thought the ambient room temp was just too high, and i waited till it cooled down. Same result. Then i laid it on a gelpad i cooled to 40°F in the fridge, to be certain that heat was not what was triggering the immediate powering off. Still, same results.

I tried a hard reset, using a paperclip in the reset hole. Same result.

I used a tech trick a kid showed me to get into deeper developer's menus by holding down the power button and volume up and down buttons all togetther. Cursored to 'clear cache', then clicked on 'reboot', and still hit the same result:

Power button leads to emerson splash screen, then the circling icon for 'loading in progress' appears, i count off the seconds, hoping for the security swipe screen to appear, which ought to lead to my homescreen with wallpaper and all my home icons---but i haven't been able to get beyond this upside down box insistently powering off before the wifi can connect me!

I don't know if this is the result of the high background temps the last day i could use it? Or if a momentary power blaxkout we had (and it was truly only a moment, not even two seconds) --but none of my other electronics are misbehaving since that blip -- or could i have messed up the bootup process some otther way?

Does this sound like heat-frying to you? Or the power drop tripped it somehow? I can't even get far enough 'in' to see my battery icon -- but it's got enuf power to 'circle' for over a minute before it either goes black, or gives me that upside down 'powering off' box.

WTF, man??

I took my sd card out of it and i haven't yet resorted to the developer's factory wpe by using the power, volume up, volume down method. I'm hoping it can still be restored without that drastic move. I wish i had told google to back up my data before this happened. I don't think i can get to it to even move it, now.

So, does this sound like it's hardware, or software, to you? And how could i test to tell?

Janet in new mexico

m e n s a b r a i n s at gee mayle dott commm

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You have been, having this issue since that day?

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Aaron bouchard---

Yes. Read my post carefully and make yourself a list of each one of the steps i say i have tried. I can answer further questions to clarify, or to help rule out what it isn't. I wrote you a long answer and the board wouldn't take it. So let's do this in short steps, instead. Or email me directly. See my above signature.

Janet in new mexico

Android tablet, emerson

Loaded with southern telecom android phone OS

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I recommend you to factory wipe/reset and delete cache. I think this will help. I think too that their is issue in you software.

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If you read my post carefully, I HAVE cleared the cache. Bad new development since last night: now it doesn't respond at all to anything I do. Not paperclip reset, not power button, not power+volume. Up+vol.down. The charger is plugged in.

How could I hardwire the mini USB charging wire to the motherboard? Black is return (2) red and orange carry current. I forget which color carries which...voltage, is it? Isn'the one color 5v? What's the other?( red=? Orange=??) Maybe the battery can't charge any more. Could a multimeter tell?

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Ok, new data to chew on: tonite i took the back off, cut the red and black wires from the battery, but still soldered to the mobo. Took a spare mini-USB cable and stripped down the mini-jack till i exposed the wires: a black, a green, a red and a white. I connected black and green usb to mobo black. Connected red and white usb to mobo red. Closed it up, plugged USB into wall adapter. Says 5v 2100mAmps. Pressed power button. No joy. Nothing. Black screen.

HOWEVER, WE HAVE A NEW CLUE NOW: THE USB CORD HEATS UP, MORESO, THE LONGER ITS PLUGGED IN. Heat means resistance, right? Does this indicate a broken pathway on my mobo? A hardware break or fry somewhere? Yes, i wired two wires to one, for red and for black. Why this heat in the USB wire? Your thoughts?. . . Janet in new mexico

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Well, thinking on it a few days, i thought maybe wiring two wires to one wasn't wise, so i undid them, did red to red, black to black, white to the green ground return. Success! It boots up again! No heat buildup at 1800 mAmps. Got hours of use. Funny, tho - battery icon still shows power being used up, despite battery now not powering the mobo! Unless there's a hidden sensor...that's ok. Second time i've used this hack to resurrect a supposedly disposable tablet no one could repair. Ignore that crap! You can, so, save a tablet that quits taking a charge! Done it twice, now. Hardwired, but so what?

Janet new mexico87112

por

Ok, you just KNOW this would happen-! Now it boots and i can do 'some' things--but if i try to get youtube, now it tells me it can't reach the network! Yet my settings say the wifi is connected and i have excellent signal strength! When i had the case open, i saw the long wire that serves as my wifi antenna (labeled wifi on mobo solder) but i never touched it! Only cut the red and black from the battery terminals! WTF? Is the battery part of the wifi antenna? NOW WHAT?!

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How long does it take to program. I'm I suppose to turn it off. Or wait to screen appears.

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JANET P SCHWARTZ será eternamente grato(a).
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