How do you remove live demo mode if "Retail App" can't be found?

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Samsung Galaxy Tab S 8.4

Android's 4.4 OS with a 1600 x 2560 pixel resolution.

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eiramiel_23 @eiramiel23

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Publicada: 10 de abr de 2017

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How do you remove live demo mode if "Retail App" can't be found?

I have a samsung galaxy tab s that my dad got from his friend who owns a gadget shop. I want to do a factory reset but it wont let me because it's in live demo mode. ive tried different methods like switching it off then holding the power button, volume up button and home button at once but it only says "mdm wont allow factory reset". Also, i've tried to do the method wherein you go to the retail app and input a password but I cant even find the retail app anywhere! What should I do? It's frustrating me because its preventing me from updating the android version and using all of the device's features like the fingerprint scanner. plus, there are so many junk files and cookies i cant delete and it's preventing me from installing apps. Help is appreciated. Thanks in advance!

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eiramiel_23, would you mind hitting the "accept as answer" button. Please, and thank you.

12 de abr de 2017 por George A.

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George A. @pccheese

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Publicada: 10 de abr de 2017

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Try booting into safe mode. Shut down your phone, and as it's powering back on hold down the volume down button until the lock screen shows. From there go to settings then to apps, and find any apps that may be taking control of your tab. Also try getting the app ES file explorer to get rid of the app.

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Installed ES explorer but cant uninstall any apps. wouldnt even let me enable root explorer on. Ive tried this in both safe mode and normal mode. Also, do you know which apps I should specifically get rid of? Thanks!

10 de abr de 2017 por eiramiel_23

https://www.verizonwireless.com/support/... Have you tried this?

10 de abr de 2017 por Cameron

Yes I have but once I select factory reset, it says "mdm does not allow factory reset" and then the tablet reboots.

10 de abr de 2017 por eiramiel_23

Try doing a factory reset in safe mode.

10 de abr de 2017 por George A.

It wont let me. "Factory Reset" in Settings is all grayed out.

11 de abr de 2017 por eiramiel_23

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eiramiel_23, would you mind hitting the "accept as answer" button. Please, and thank you. — George A.
Installed ES explorer but cant uninstall any apps. wouldnt even let me enable root explorer on. Ive tried this in both safe mode and normal mode. Also, do you know which apps I should specifically get rid of? Thanks! — eiramiel_23
https://www.verizonwireless.com/support/... Have you tried this? — Cameron
Yes I have but once I select factory reset, it says "mdm does not allow factory reset" and then the tablet reboots. — eiramiel_23
It wont let me. "Factory Reset" in Settings is all grayed out. — eiramiel_23

Harry Thompson @harrythomp13516 Reputação: 133 2 2 · Answer 1 · 2018-01-02T13:13:32-07:00

Harry Thompson @harrythomp13516

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Publicada: 2 de jan de 2018

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Password for samsung retail mode - M729Q16K8546 or 5444

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You are the man

25 de out de 2018 por Rick pratt

Ok.. The for did you pin get you into the settings for the retail app then I'm stuck there all I can do from there is go to a factory reset and then I use your long password and that just does the factory reset back into retail mode so is this watch useless I did not purchase it was given to me so it's probly stolen but it was a display item can you help

25 de out de 2018 por Rick pratt

doesnt work for a latin american one...any help

14 de abr de 2022 por Paul V

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