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Released by Samsung in March 2016. Model SM-G930.

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Screen lock pin forgotten

After running an update on my phone it turned off then asked me to input the screen pin code. I always use thumb print security so put in what I thought the pin was - incorrect. I have tried everything that it could possibly be but had no luck.

I really don't want to hard reset it as I have pictures, videos etc that I would lose :-(

Please could anyone offer any advice?

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Follow the instructions below:

1 Go to the Android Device Manager from a computer.

2 Find your Galaxy S7 or Galaxy S7 Edge on the screen.

3 Enable “Lock & Erase” feature.

4 Then follow the given steps on the page to lock your phone.

5 Set a temporary password.

6 Enter the temporary password.

7 Create a new password.

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Lindsay Daniels será eternamente grato(a).
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