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The Brother MFC-240C is an all-in-one color inkjet printer.

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Why can't my printer recognize the print cartridges?

I have install new brother printer cartridges, and the print does not recognize them. It displays install Black cartridge.

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Maybe they are not genuine that's why.

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Remove all the ink cartridges and then try to perform a hard reset on the printer. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. ... Now insert the ink cartridges and then try to print a test page and check if it works.

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