I restarted my android and it freezes

Question

Samsung Galaxy Grand Duos

Samsung Galaxy smartphone featuring a large display , and large font size.

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Dante Sanchez @dantesanchez

Rep: 83

2

Postado: 24 de jun de 2016

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I restarted my android and it freezes

I restarted my Samsung Gt-i8262 and now just after saying samsung then going samsung galaxy duos and the model number it just goes black instead of normal. ive waited hours and days but it wont work. i have taken the battery out and put it back in to restart it (I cant restart it any other way) but it still does the same thing!! I've Tried waiting for the battery to go dead then charging it. Also, i tried holding the down volume button, home and power button but it doesnt come up with anything!!?? Please Help and if you know email me @dantesanchez555

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Trafalgar Law @trafalgarl17372

Rep: 1

3

1

Postado: 27 de jun de 2016

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To do a factory data reset, follow these steps:

If your phone is on, turn it off.

Press and hold the Volume up button and the Power button at the same time until the device turns on.

Press the Volume down button to select "Recovery mode." If you need to navigate to the "Recovery mode" option, use the Volume up button to move the arrow and the Volume down button to select it.

You’ll see an image of an Android robot with a red exclamation mark and the words "No command."

While holding down the Power button, press the Volume up button and release it.

Use the volume buttons to scroll to "wipe data/factory reset" and press the Power button to select it.

Scroll down to "Yes - erase all user data" and press the Power button to select it.

are you sure you get it right?

choose factory data reset when you are in recovery mode push power button for 10 - 15 seconds to shut it off totally. then doo the recovery mode factory data reset(power button+volume button)

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