HP serial number CND406TOM
Trying to figure how to get to the HD or some method to format the disk the owner does not have the re-install disks
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You should be running windows 8.1 with this laptop. this is easy done by following windows refresh, reset or restore
http://windows.microsoft.com/en-CA/windo...
Hope this helps
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What windows operating system are you dealing with? Win7 , 8 or 10
por Jimfixer