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A television game console produced by Sony Computer Entertainment, also known as PS4. First announced February 20, 2013 and released November 15, 2013.

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ps4 wont read disc, just spinning and stops SOLVED!

I have trouble with my ps4. When I insert a disc on the drive unit, it starts spinning but after a few seconds it stops. Then it starts spinning again and stops. This continiu again and again. After a few minutes, DISC IS NOT RECOGNIZED. This happends with FIFA 14 and spiderman blueray movie.

I have clear the data base, unplugged the PS4 and I am out of ideas. Any help?

Here is a link of how it sounds: https://www.youtube.com/watch?v=3_AFaJ09...

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I'm having the exact same problems I tryed a DVD it worked then a couple of try's later a PS4 game worked check it reads DVD if so it thinks the bluray ain't an original and can't support it..I'm going to try unplugging for 24 hours then il update again...

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I tried the method I saw on you tube but soon realized that I had a 1200 series unlike the one in the video mine had 2 screws and a different disc drive completely. Is there a way to fix the 1215A model?

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Nvm. Fixed it like the day after I posted. Was pretty simple. Works perfect now.

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What was your problem I'm having the same

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I'm trying to play GTA 5 its installing only 30% then says unable to read disc . I went a month with out playing my game but it still doesn't work right now it's on 14% later on it's going to say disc not recognize happens with all my other games GTA , call of duty black ops3 , and uncharted 4

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After reading posts and saw videos on you tube I decide to open the PS4 and inspect the drive unit.

One thing that I remembered was that the last disc I insert before the PS4 dont take any more discs, was a dvd with a sticker on it. Well, when I open the drive unit SURPRISE, the label of that disc was stick on the spinning part and it blocks the laser from reading correctly the discs.

I remove the sticker, clean the glue and reassambly all the ps4 and It works.

Now I can play movies and games normally.

Thanks for your help

Best Regards.

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Tap the top, simple.

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It simple really. The Laser of the Blu-ray has actually two lenses/lasers/LED's. Both need to be cleaned by an eraser and then by a Q-tip with 91% alcohol. The first thing is to open the PS4 up and blow it out with air from a Air Compressor to reduce the dust, heat , static electricity that dances all over the place because of the dust! Not only does the dust contribute to the items I just wrote above; but it also causes tiny electric arcs if there is to much dust on the circuit board too! Remember to first blast the inside with air from a Air Compressor then clean the lenses with an eraser gently, then use alcohol on a Q-tip on both the lenses and metal contacts and blow it all out "again with air" from a Air Compressor! The air from the compressor should dry the 90% or 91% alcohol so that there will be no shorts. That should be it! If it doesn't work you can try to adjust the servo that regulates voltage to the lasers instead; but that could fry the lasers out reducing the PS4 to junk! Good Luck!

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FIX! I had the unrecognized disc problem for a while, tried all kinds of fixes and methods I found online and nothing worked. Until I found a fix that worked for me every single time.

As soon as I enter the disc, I start to tap semi-hard on top of the ps4 around the area where the disc is until my playstation reads the disc. Works every time. I still have unrecognized disc issues if I don't tap on it.

Please let me know if this works for you guys.

This is a repost just in case someone didn't see my answer. Some people have told me it worked for them.

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That worked! Thank you so much!

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Wtf bro? I tried everything but this stupid idea worked

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Yeah, worked for my friend’s PS4 that had been doing this for years! So surprised it worked. You can hear the disc begin to spin with each tap..

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OMG - thank you SOOO much!!! :D I was freaking out because my PS4 Pro I bought is just barely a YEAR old!! I was so worried that I was gonna have to have the HD replaced and it was gonna cost me a fortune!! Thanks so much- this fix is so EASY!

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Reading all these comments from this post and the first answer and seeing it work for you guys is awesome. I'm glad it has helped you play your games with such a simple solution.

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This is a fairly common problem with PS4's. You'll need to replace the drive or the laser at a minimum. Usually just replacing the laser will fix this issue, but sometimes they need the entire drive replaced.

I hope this helps.

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My problem is that my PS4 won't read blu ray disks, both game disks and movies. I've tried reinstalling the current update and rebuilding the database, hasn't worked. When I insert a blu ray game or movie, PS4 rumbles and spins for a bit, then stops, then repeats several times until it says unrecognized disk. I'm left to think the laser or disc drive needs to be replaced. Any idea? Thanks

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I have had this issue and the only thing I have been able to do is eject the disc then restart with the disc ejected. It then will start spinning and if I launch the game directly after doing this I can play the game without a hitch. However if I put it into rest mode it doesn't always come out of it. If the game gets suspended it will not always play afterwards. Say I stop to watch some netflix for a bit and come back, it just doesn't want to read anymore.

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The lazer replaced?

No no no. this system is brand new. It has Nothing to do with the lazer.

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David you are a saving grace sir. I feel like im back in the PS2 era trying to play GTA III smacking my ps2 to avoid the red cubes from popping up! LOL!

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This worked. I tried everything else first, short of replacing the drive. Thank you.

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I stuck a butter knife in mine and pressed the disc down and it works now

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Just replaced the lens in my ps4 and now it only read disc when i stand it vertical.

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Ridiculous isn't it. Sony's reputation as a lead manufacturer of high quality electricals is being mocked by their jewel in the crown. The ps3 had issues and I had to practice all sorts of rituals to get it to work sometimes. The ps4 is 10 times worse it seems. The ps5 will probably spontaneously combust and claim the lives of children who aren't old enough to know that PlayStations have a dark side from 3upwards. I used to laugh at my friends who bought xboxs knowing full well it had the 'redring' shenanigans in store for them. At least Microsoft were open in saying their product had a limited life but was costing significantly less than the ps. What's sony's excuse? I feel like I've been &&^&@@ by them, literally sodomised

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My ps4 regularly either won't eject discs or won't accept them. I'm quite sure its something to do with the manual eject screw. When my ps4 doesn't suck in the disc I put it in the drive then turn the manual eject screw the opposite way until it's all the way in. If the manual eject screw is a bit tight then keep on turning until you feel it go loose then tighten again then go back a slight bit to where it feels slightly loose then power on your ps4, it should start reading now, once mine didn't so what I did was carried on turning the manual eject screw the opposite way and eventually I heard a click, I stopped and powered on the ps4 and it started to read the disc again. Hope this helps!

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Thank you! This I believe gets down to the real issue and it must be something to do with the stability of the disc in the reader when its getting read, or a slight variation of the disc ruining all readability.

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My PS4 does a pattern of noises, then it sounds as if I placed the cd again. After doing the pattern a second time, it says 'unrecognized disc'. I tried it with several cds but it doesn't work. Please help me!

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aye bruh me too

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When putting disc in...tap on top ps4

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I eject the disc and put it back in before starting the game up. It reads it first time almost always.

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Mine was doing the same thing. I had tried almost everything, but to no avail. What worked for me was just powering the ps4 off, un pluging everything, and reconecting it with the ps4 in its vertical position. Hope this helps someone as much as it helped me.

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How did you fix your ps4 mine is doing the same.

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i got that same problem and i got my ps4 2 year's

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I'm having trouble with mine at the moment and it's a new copy of fifa18 it won't read properly. Exactly what happened with fifa17 last year, coincidence or not? I exchanged fifa17 for a different copy and the 2nd worked fine, I intend to swap fifa18 for a new copy unless I can get help here.

I've initialised the system twice, once partial and the other the full reboot that takes hours, still no success and I'm not pleased truth be told. Bought it 3 years ago, not sure what model it is but it's 3 yo. I have neglected it in truth, hardly gets used and has never been cleaned properly, the vents must be full of crap, could this be a reason for the malfunction? I'm not brave enough to start taking it to pieces

Any advice on how to solve this sh*t?

Thanks, Mike

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Yep its a common problem with PS4s.

Mine does the exact same thing, makes a ton of noise & says "Cannot start the application"

The disc will not read until i eject the disc, start application & re insert disc.

Don't listen to Playstation support, restoring your database won't do a thing.

The problem is their crappy Chinese mass production of the ps4.

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No dust isn't the problem.

Mine is 1 year old & it's doing the same thing.

I'm betting it has something to do with anti piracy.

It's as though the Ps4 thinks an invalid disc is inserted.

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The only solution is buy a new one.

PlayStation even stopped taking consoles for repair.

Guess they figure their customers aren't important now they're rich as Microsoft.

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I picked up a broken PS4 a few weeks back, after fixing it I was having the same issue. Take out the disc drive, remove the metal cover and get some rubbing alcohol - clean the sliders that take the disc in but also clean the laser eye. Use Q-tips and gentle clean the laser.

This is pretty straight forward and will take you less than 1hour to do. Just ensure you have a T8 security torx screw driver on hand.

Give this a try and see, while in there blow any dust out of it.

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No it has nothing to do with the laser. If it were the laser the thing would not read discs at all.

If you'd been paying attention you would see it does.

It's PlayStation's dodgy hardware.

We shouldn't have to pull our consoles apart, they should work we paid $500.

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Had the same problem with a broken PS4 I bought and fixed. I was racking my brain trying all sorts of things to get the disc drive working, replacing flex cables, cleaning connections, etc. I finally ended up almost completely disassembling it and I found that one of the side rods that holds the laser carriage had shifted off one of the set screws, thus throwing the lens out of focus, making it unable to read the disc. I shifted the rod forward back onto the set screw and whala, it worked perfectly! I hope this helps some of you guys out!

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What does that look like? It won’t read any of my discs.

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but if it plays all disks except any gta disk it cant be the player and it would be too coincidental to be only gta disks that are broken mine is just telling me they are dirty or damaged but they aren't and i try a diffrent gta disk and its the same problem why only that disk

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I'm currently having the same problem with my ps4. It worked with gta 5 about 4-5 days ago, I shut it off because I was leaving my house, and when I came back and turned it back on, it was reading it just fine. But, when I took it out and put Madden 18 in, it read it perfectly. I decided "I wanna play gta again" so, I put it back in, and it didn't read. Said unrecognized disc, but Madden worked when I put it back in

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I brought my PS4 about 6months ago it’s not that old, the problem is every time I insert a disc it reads it then opens the game and goes back off to tell me that the disc is damaged. I know for a fact it isn’t as I brought my gta5 game yesterday. I’m reallt not sure about what to do

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Okay, I don't know what's going on. I just recently got a copy of Call of Duty WW2, and I haven't been able to play it because my PS4 won't except the disk, however, if I put in a copy of a game it already knows, like Until Dawn: Rush of Blood, it works like a charm. I don't know what's going on, and I was wondering if I could get some help. Anyone?

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Do you have space to download material to the PS4? Check and see how much free space you got man.

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Im having the same problem i just bought red dead redemption 2 and Call Of Duty 4 and neither one works i put them in and it makes a sound like it's trying to work but then it makes another sound like it ejects the discs but all my other games that it already knows works just fine. I can download games from ps store and they work just fine as well its just the new discs that it won't read Can somebody please help me.

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I wish to say tabing works though it is not needed infact. If your read disc problem occurs after vertical usage of PS4 Pro, and tabbing works for it, you may horizantally put your machine upside down 2 days and get back normal after that period of time, you will see your disc starts reading. That's what happened to me. When i placed vertically Playstation Pro of mine certain time, it stopped reading discs and giving unrecognized disc error. Yes tabing on the machine works though it is not everytime and hard to tab certain point. So i assume something happens in machanic of the PS4 when it was placed vertically. Simply with tabing we changed state of the disc machanisicm orginal state. So i tested machine with resting it 2 days upside down 2 days on the desk and get back horizantal position normally after that period of time. Problems solved. Never use your machine if that state occurs before vertically cause it return back problematic state. It is my experience

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simply cut your all cords on that machine, turn upside down 2 days.. 1 days it will work though it may return back problematic cause i tested before. 2 days its best. And use your machine afterwards horizantally normally. If you do not understand my comment, i will put pictures for it.

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i am not sure about it is mechanical problem of PS4 bluray while it is working vertically. Though it has been more than 25 years, i am dealing with lots of different hardwares. Vertical usage of slot loading has alway problems. If you need to work your PS4 vertically, try unload disc when you do not use it and try never drop machine while it is in vertical state. Those are my guess why problem occurs.

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With holding 2 days upside down horizantally, in my case fix problem because it is simply machanical state of bluray fixed with that. Tabbing was working but you may give hardware some damage if you use that long time, try my method if tabbing works. If it is not return back normal after 2 days upside down, try to tab it while upside down and rest another day. If no get back needed replacement. Though replaced ones also may have problem with vertical usage. I do not experienced v2 of Playstation Pro versions. Those may fixed by Sony. Sony wont admit that problem cause changing milllions of units is so expensive and this error cause simply not everytime

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mine is fixed as long as i use it horizantally no problem occured again.

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I had a problem where when I put any disc in it would chug a bit then sound like the disc was being relocated then chug a bit more. After this I’d get a pop up saying unrecognised disc.

I tried many things. First I tried completely dismantling my pro to get to and clean the disc drive lens, but it already looked pretty clean and that didn’t make a difference.

Secondly I tried forcing my pro to update in safety mode to rebuild the database as I heard that could help, but again it didn’t.

Next I began messing about with applying pressure above the disc drive with my hand (squeezing the front and back together) as I inserted the disc as some people suggested knocking on the console. This did help often but not 100%.

Lastly I changed my PS4’s orientation, I have mine vertical by default as I have limited space. I changing it to horizontal, this didn’t really help. But turning it upside down vertically 100% fixed my problem. It now reads discs quickly and quietly 100% of the time! I can’t believe something so simple and honestly a little bit stupid has worked so well. Give it a try yourself!

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as i mention above.. please unplug machine. Put upside down for 24 hours horizantally. After 24 hours test normal horizantal way that discs are readable or not. Playstation Pro, first generation have some problems if vertically placed and slowly fall. If you ever place your playstation vertically it maybe the reason. Mine fixed that way. Use it horizantally. I do not know new version fix that issue or the vertical panel optinal has any good, i used vertically without panel

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