Rep: 13
1
Mine will turn on, I can sign on, but then the screen goes black and only the pointer works. What can I do to fix this. I have shut it down and restarted several times.
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Rep: 451
3
1
1
That's a problem with windows. You can press Control+Alt+Delete to open the task manager. From there look under processes, sort by name , scroll down to the bottom under windows processes, find Windows Explorer, right click and restart it. That should fix it. Had that happen a few times to me. It's usually just a software glitch or malware. If that doesn't work you can hard reset the device to it's factory settings. But that should fix it.
Best of luck!
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